Supervisor, Office of Treatment, Rehabilitation & Care Coordination Services, Bureau of Mental Health

Supervisor, Office of Treatment, Rehabilitation & Care Coordination Services, Bureau of Mental Health

The Office of Treatment, Rehabilitation and Care Coordination Services is responsible for managing access to specialty treatment, rehabilitation, and care coordination services for adults with Serious Mental Illness across NYC. Additionally, the Office is responsible for managing a contract portfolio of community based behavioral health treatment, rehabilitation and support services including, but not limited to, services accessed via SPOA. These services include, but are not limited to, Assertive Community Treatment (ACT), Intensive Mobile Treatment (IMT), Non-Medicaid Care Coordination, Clubhouses, Assisted Competitive Employment programs for adults with Serious Mental Illness. Program performance is monitored through data collection and analysis, ongoing site visits and program provider meetings. The Office also provides technical assistance to support the programs delivery of quality services to service recipients and works closely and collaboratively with other offices within the Bureau of Mental Health across the Division and other City and State agencies to ensure that services provided in NYC are recovery oriented, trauma informed, person centered and operating within the premise of evidence-based and best practices. The Supervisor of the Office of Treatment, Rehabilitation & Care Coordination Services will be responsible for ensuring the performance of new and existing contracted Treatment Services are monitored effectively and as needed, corrective actions are implemented to improve program outcomes. Additionally, the position is responsible for providing efficient supervision of staff while providing strategic program oversight. Finally, the position assists in development of effective coordination between the Office and the research efforts of the Bureau.

Job Duties and Responsibilities :

• Supervise office staff to support and monitor their management of an assigned portfolio of contracted service according to relevant policies and procedures including : timely completion of scopes of service that clearly communicate the intended purpose of contracted services, the process by which the service is expected to achieve the intended purpose, and the KPIs by which the program implementation will be evaluated. Timely review of budgets to ensure that all line items, deliverables or performance payments relate and support the implementation of the scope. Review program oversight related communications to contracted providers and provide edits and guidance to promote quality and consistency in program oversight. Ensure timely and appropriate corrective action plans (CAPs) are implemented to resolve audit deficiencies, egregious or persistent problems. Maintain records, write reports and prepare and conduct presentations. Identify professional development needs and promote training opportunities for office staff. Complete regular performance reviews of all direct reports. Conduct direct management of an assigned program portfolio. Assists with and contribute to the design, execution and interpretation of data, including in the development of KPIs and in data verification. Review KPIs of assigned programs to inform program performance evaluations, adjustments to program scopes and budgets to support programmatic improvements, contract renewals and terminations. Assist with the development of new programs, including : identifying key performance indicators (KPIs) for successful implementation, related data collection needs; drafting and evaluating of requests for proposal (RFP); drafting of scopes of service and program standards. Liaise with personnel from State Regulatory bodies and community groups. Address questions, concerns and complaints from service providers, participants, and other constituents. Assist in establishing and maintaining strategic direction of the Office of Treatment, Rehabilitation and Care Coordination. Undertake and / or participate in special projects to improve data collection and / or service delivery operations.

Preferred Skills :

Why you should work for us :

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV / AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

Qualifications :

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health. To be appointed to Assignment Level II and above, candidates must have : 1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or 2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or 3. Education and / or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above. NOTE : Probationary Period Appointments to this position are subject to a minimum probationary period of one year.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.