Product Configuration Analyst (Chicago)

Product Configuration Analyst : Sapiens Products

Position Overview

The Configuration Analyst will be responsible for configuring, maintaining, and supporting Sapiens PolicyPro, BillingPro, ProducerPro, AuthorityPro, and ClaimsPro software solutions to meet business requirements. This role serves as a key liaison between business users, IT, and the Sapiens technical team, ensuring that system configurations deliver optimal performance and align with organizational objectives. The ideal candidate will possess a strong understanding of insurance processes, excellent analytical skills, and hands-on experience with Sapiens platforms .

Key Responsibilities

• In collaboration with the Director of Solutions Delivery, analyze business requirements and translate them into Sapiens system configurations and solutions.
• Work closely with business stakeholders, Solutions Delivery Leads, and the broader IT team to document configuration specifications based on documented business requirements.
• Design, test, implement, and maintain configuration changes in Sapiens software to support business operations and process improvements.
• Troubleshoot and resolve configuration-related issues, providing timely support to end-users and technical teams.
• Document configuration procedures, changes, and system enhancements for future reference and compliance.
• Assist in system upgrades and integration projects as needed.
• Stay updated with Sapiens product improvements, best practices, and industry trends to ensure system configurations remain current and effective.

Required Qualifications

Preferred Qualifications

Work Environment & Reporting

This hybrid position is based in Chicago, IL or Frisco, TX, and reports to the Director of Solutions Delivery. A fully remote arrangement based outside of these areas may be considered for the right candidate. The role may require occasional travel or after-hours support during critical deployments or issue resolution.

About Tokio Marine Highland

Tokio Marine Highland Insurance Services (TMH) is a leading property and casualty underwriting agency. We offer a broad suite of tailored specialty risk management solutions, including private flood, fine art and lender-placed products. At TMH, its all about our clients. Nationwide, our customers rely on our trusted, industry-leading coverages, supported by compliance expertise, superior claims management and the highest caliber of service.

Founded in 1962, TMH is a wholly owned company of Tokio Marine Kiln, one of the largest carriers in the Lloyds of London insurance market and a member of the Tokio Marine Group. TMH has operating centers in Chicago, Il, Frisco, Texas, Miami, Fla., and South Pasadena, Calif.

If youre looking to advance your career, TMH is the perfect professional home. At TMH, youll have a chance to innovate with the worlds leading businesses, put your expertise into action on major projects, and work on game-changing initiatives. Youll also make long-lasting professional connections through sharing different perspectives, and youll be inspired by the best.

Tokio Marine Highland, LLC (TMH) is an Equal Opportunity Employer. TMHs success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, national origin, sexual orientation, gender identity and / or expression, disability, veteran status, or any characteristic protected by law. As a company, we adhere to and promote equal employment opportunities for all.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is TMHs policy to provide reasonable accommodation when requested by qualified individuals with disabilities during the recruitment process, unless such accommodation would cause an undue hardship. To make an accommodation request, please contact humanresources@tmhighland.com.