Sr. Credit & Collections Analyst

Job Title

Responsible for enforcing credit policies all collection activity associated with an assigned portfolio of accounts. Accurately complete daily, weekly & monthly activities to meet performance objectives set by management. Develop solid relationships with key internal contacts and external customers through an ongoing written and verbal dialog.

Responsibilities

Provides quality internal and external customer service surrounding the company values.

Assess credit risk for new customers daily and existing customers semi-annually using automated processes per stated schedules.

Prepare balance sheet reconciliations for allowance accounts.

Participate in various department projects to drive quality improvements, processes, and initiatives.

Prepare reports and analyses for management including cash receipts forecast.

Independently prioritize and execute daily collection activities; contact customers for payment via telephone and email, document and maintain timely collection notes in the collection tool and establish appropriate follow-up.

Perform root cause analysis to resolve customer disputes, billing issues, deductions and propose process enhancements to avoid future issues.

Contact delinquent customers by phone and email.

Prepare customer account reconciliations.

Evaluate customer payment trends and recommend accounts for escalated collection efforts.

Negotiate terms for settlements and payment plans for management approval.

Establish and maintain effective, cooperative and collaborative working relationships with colleagues, customers and cross-functional teams.

Provide ad-hoc reporting, as requested.

Other duties as assigned.

Qualifications

Ability to work on multiple projects simultaneously.

Ability to work both independently and with others.

Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.

Proficient in use of financial, accounting, and collection systems

Effectively communicate both verbally and in writing across all levels of the organization.

Establish and maintain effective, cooperative, and collaborative working relationships with colleagues, customers, and cross-functional teams.

Excellent time-management, organization, prioritization, and problem-solving skills.

Detail oriented with high degree of accuracy.

Preferred Experience

3 - 5 years Credit & Collection experience in a high-volume B2B service industry environment.

College graduate with Bachelor's or Master's degree in Business Administration, Accounting, or Finance preferred or equivalent experience.

Prior experience particularly in the data center or other technology services industry.

Basic understanding of financial statements, customer contracts and collection processes.

Experience creating Excel formulas (including xlookups, vlookups) and pivot tables.

Working Conditions

Hybrid

Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $54,000.00 - $83,829.12