Merchant Success Enablement Manager

A company is looking for a Merchant Success Enablement Manager to design and scale enablement functions for merchant-facing success teams.

Key Responsibilities

Build and lead onboarding experiences for new hires to enhance their confidence and reduce ramp time

Design role-specific training programs and create scalable resources such as playbooks and SOPs

Develop curriculum and communication frameworks that foster continuous learning and team alignment

Required Qualifications

6-7+ years of experience in merchant success / revenue enablement or a similar role

Experience working with Customer Success teams to drive engagement and adoption

Proven track record of exceeding goals and delivering exceptional outcomes

Strong strategic thinking and problem-solving skills in fast-paced environments

Passion for enablement and learning, with a focus on empowering team success