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Support Technician
Support TechnicianFresenius Medical Care • Lawrence Massachusetts
Support Technician

Support Technician

Fresenius Medical Care • Lawrence Massachusetts
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

PURPOSE AND SCOPE:

The Associate Support Technician provides technical support on diverse customer telephone inquiries of applicable devices within the assigned areas of responsibility. The incumbent effectively communicates operational and technical support to diverse audiences on a routine basis. In this capacity, the Associate Support Technician provides outstanding customer service through effective and timely communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Use effective customer service to address / resolve issues related to hemodialysis machines; familiar with equipment.
  • Ensure data accuracy and integrity through the documentation process of all customer contacts in applicable systems.
  • Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
  • Establish and maintain strong working relationships with teams, management and/or customers through in-depth understanding, interpretation and application of established company policies and procedures during all customer interactions.
  • Possess a solid understanding of hemodialysis machines and functionality.
  • Support the assigned function(s) through active participating in cross-divisional team meetings as required.
  • Assist with various projects as assigned by direct supervisor.
  • Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Must be available for inclusion in a rotating 24-hour call coverage be available to work overtime as required.Occasionally lift and/or move up to 30 pounds.
  • Travel may be required.

EDUCATION:

  • High School Diploma required; Associate's Degree desirable; or equivalent experience

EXPERIENCE AND REQUIRED SKILLS:

  • 2 - 4 years' as a Technician or related experience.
  • Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred.
  • Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications.
  • Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner.
  • Excellent customer service skills to successfully handle confidential information with a high level of professionalism, discretion and tact.
  • Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.
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Support Technician • Lawrence Massachusetts

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