Assistant General Manager

Assistant General Manager

Benefits :

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

About the Role :

As the Assistant General Manager (AGM) at College HUNKS Hauling Junk & Moving, you'll partner closely with the General Manager to lead daily operations, inspire the team, and deliver 5-star service on every job. You'll help ensure our operations run smoothly from job scheduling and routing to customer satisfaction and crew performance. This is a hands-on leadership role for someone who thrives in a fast-paced, people-centered environment and wants to grow into a General Manager position within the College HUNKS organization.

This position includes, but is not limited to, the following :

• Support the General Manager in recruiting, hiring, and training high-performing Captains, Wingmen, and Office staff
• Coach and mentor team members to deliver excellence in service, safety, and efficiency
• Reinforce a positive, energetic, and FUN culture aligned with our H.U.N.K.S. core values
• Conduct team huddles, safety meetings, and performance check-ins to keep everyone motivated and aligned
• Step in as acting GM when needed to ensure seamless leadership coverage
• Oversee daily operations including job readiness, routing, and team dispatching to ensure on-time, professional service
• Manage fleet maintenance, truck readiness, supplies, and equipment
• Ensure all jobs are completed safely, efficiently, and to College HUNKS' brand standards
• Uphold compliance with company policies, safety standards, and DOT regulations
• Problem-solve operational issues quickly to minimize downtime and maintain client satisfaction
• Partner with the GM to achieve strong conversion rates for inbound and outbound sales opportunities
• Ensure every customer receives a WOW experience through exceptional communication and service
• Support team members in handling high-value or complex moving and junk removal jobs
• Address customer concerns promptly and professionally, maintaining our 5-star reputation
• Lead by example demonstrating hustle, positivity, and attention to detail on every job
• Assist the GM in tracking and analyzing key performance indicators (KPIs) such as labor, revenue per job, and customer satisfaction
• Help manage scheduling and labor allocation to balance productivity and cost control
• Monitor expenses and identify opportunities to increase profitability and efficiency
• Support forecasting and planning to meet weekly, monthly, and quarterly business goals
• Collaborate with the GM and marketing team to grow local brand awareness and drive lead flow
• Support B2B sales and referral partnerships with property managers, real estate agents, and local businesses
• Promote repeat business and 5-star reviews by ensuring every customer interaction reflects our brand promise
• Participate in continuous improvement initiatives to enhance team performance, safety, and customer experience

Skills & Traits :

• Proven ability to lead and motivate teams in a fast-paced environment
• Strong communication, organization, and problem-solving skills
• Hands-on leadership style with a commitment to customer satisfaction and safety
• Working knowledge of fleet management, dispatching, and job scheduling
• High level of integrity, professionalism, and accountability

Qualifications :

• 23 years of leadership experience in operations, logistics, or a service-based industry (moving / junk removal experience a plus!)
• Valid driver's license (CDL preferred but not required)
• College degree preferred but not required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Employment Opportunities With College HUNKS :

As Seen on ABC's Shark Tank, CBS's Undercover Boss, HGTV's House Hunters, CNBC's Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America, College H.U.N.K.S. Hauling Junk & Moving (CHHJ / M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award, and headquartered in beautiful sunny Tampa, FL. The "Brand Central" team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center.

A purpose-driven, values-based, socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture, CHHJ / M is an ideal place to flourish and grow as a professional.

Company Mission :

To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).