Passport Support Associate III

Passport Support Associate III

CGI Federal is looking for experienced Support Associates to support the Detroit Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.

Your Future Duties and Responsibilities

Operate various equipment for high-speed scanning, mail out, and metering of mail.

Prepare and mail envelopes with correct passport and corresponding supporting documents.

Box and archive files for storage purposes.

Interface with passport applicants at Agency / Center Information and Will-Call counters :

• At the Information Station, ensure appointment is scheduled;
• Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication;
• Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.

Prior to distributing to applicants, print and review passport books for accuracy and quality.

Process refund / reimbursement requests.

Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports.

Assist with Acceptance Agent training : prepare training materials, conduct "meet-and-greets," set-up training sessions, conduct office tours, etc.

Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.

Contact applicants to request necessary documents.

Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.

Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including : Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.

Required Qualifications to Be Successful in This Role

Bachelor's Degree

Four years of general office experience

Three years of experience utilizing a variety of office software, specifically Microsoft Office

Capable of performing tasks while maintaining a high level of accuracy

Ability to work in one place and traverse the office on a continuing basis

Must maintain constant awareness of all aspects of internal and external security

Ability to successfully complete the CGI Background Investigation to include : 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and / or Driving Records check may be conducted if required by the contract for continued employment

Due to the nature of the government contract requirements and / or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.

Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift.

Hourly Rate : $21.07 / hour

CGI Federals benefits are offered to eligible professionals on their first day of employment to include :

CGI is committed to diversity and inclusion. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and / or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.