Server

Job Description

Job Description

The server is responsible to provide each guest an enjoyable experience in our restaurant and / or lounge by offering the best possible service. The individual must confirm all orders are accurate, as per hotel & brand standards, and served promptly and efficiently. This position requires good customer service skills, the ability to multi-task, and effectively communicate with guests regarding breakfast and knowledge of basic hotel information.  Responsibilities

• Maintain good personal appearance at all times; wear proper uniform and name tag as prescribed by hotel.
• Verify the accuracy on all checks for prices, taxes, and tips.
• Greet all arriving guest in a pleasant manner, making them feel welcome.
• Ensure that all newly seated guests receive immediate attention and that their orders are taken promptly and courteously. Be sure that your guests are not being neglected at any time.
• Ensure the quality and appearance of the food and beverages you serve meets hotel & brand standards.
• Ensure the tables are cleaned properly and set up according to hotel standards.
• Maintain a clean dining area with the required supplies at all times during the hotel's dining hours.
• Keep your station clean and set up with the required supplied at all times.
• Assist to stock items as deliveries arrive. Ensure all food items are rotated with oldest in front, newest in back.
• Help to minimize waste and inform management of items to be ordered or items which are overstocked.
• Advise management of any unsatisfactory food or beverage items so it can be replaced. Advise to Front Desk when applicable.
• Work with the other F&B personnel to ensure that the necessary work and other job related duties are completed.
• Check the cleaning frequency chart and do the required cleaning each day.
• Communicate with management, front desk for service related matters, and maintenance for equipment related matters.
• Be sure that established service procedures are followed at all times.
• Assist other hotel personnel as necessary.
• Additional duties from hotel manager will be assigned as necessary