Senior System Support Analyst

Job Description

Job Description

Duties : Make recommendations to management to adjust system performance parameters. Develop custom integration solutions. Delegate problem resolution to other team members and conduct follow-up.

• 25% Provide expertise regarding the integration of applications across the business. Analyze new / revised processes / change requests from the maintainer and provide review to technical team. Review transition activities, job control language (JCL), schedules, file setup, and cycle issues. Monitor cycle execution, verify cycle testing, and provide backup when needed. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
• 25% Develop custom integration solutions. Evaluate interrelationships in complex projects to determine how changes / installations of one program will affect others. Provide enhancement recommendations based on long-term IT organization strategy.
• 20% Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and / or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
• 20% Work closely with team members to understand business requirements that drive the analysis and design of quality technical solutions. Act as an internal consultant, advocate, mentor, and change agent. Answer questions for the Production Support team on current system. Assist in training team members regarding new software changes they need to know for supporting active and future workloads.
• 5% Perform installations, configuration, analysis, scheduling and tuning on the area's most complex projects. Ensure Production and Test environments are up and functioning properly. Perform corrective actions whenever possible to fix applications that end abnormally.
• 5% Provide leadership and / or oversight on organization-wide projects impacting the area as needed.

Skills : Required Skills and Abilities : Comprehends data storage techniques, database philosophy, database management, and complex programming techniques. Advanced understanding of the requirements for maintaining production systems and the effect of program changes. Understands how to use structured techniques in new program development.. Advanced understanding of development, quality assurance, and integration methodologies. Excellent communication and interpersonal skills. Able to work well under pressure and as part of a team. Pays attention to detail.

Required Software and Other Tools : Advanced knowledge of relevant operating systems, programming languages, and development tools and their usage in the company.

Work Environment : Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment.

Keywords :

Education : Required Education : Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree.

Required Work Experience : 8 years of technical experience with systems analysis, design, and / or programming experience or other job related IT experience.

Schedule :

Start Date : 01 / 05 / 2026

Estimated End Date : 07 / 31 / 2026

Hours Per Week : 40.00

Hours Per Day : 8.00

Information Systems Job Category - Credit Check must be processed during pre-screens.

Required Education : Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree.

Required Work Experience : 8 years of technical experience with systems analysis, design, and / or programming experience or other job related IT experience.

Interview : Remote

Role : Onsite is Highly Preferred but open to Remote

(Cloud Network Engineer) - 1 Opening - No sponsored candidates

Team Name : CBIC Cloud Migration

Hours : 8 : 30 a.m. to 5 p.m. - Possible overtime, when needed to meet project timelines

Required Technologies :

Nice To Have :

Day to Day :

A typical day for a Cloud Network Engineer (IT481) involves a mix of engineering, administration, troubleshooting, and strategic planning to support and optimize cloud-based network infrastructures. The day often begins with monitoring network performance and availability across cloud platforms like Azure or AWS, using tools such as Azure Network Watcher, CloudWatch, or SolarWinds. The engineer is responsible for designing and configuring cloud network components—including virtual networks, subnets, VPNs, and load balancers—ensuring secure and efficient connectivity across hybrid environments. They frequently perform problem resolution by analyzing logs, packet captures, and alerts to identify and remediate network issues. Using Infrastructure as Code (IaC) tools like Terraform or ARM templates, they automate network provisioning and enforce consistency in deployments. The engineer also develops and documents technical standards, ensuring alignment with organizational policies and compliance requirements. Throughout the day, they may collaborate with security, DevOps, and application teams to support integrations, troubleshoot connectivity issues, and implement network changes. Additionally, they provide design recommendations for new cloud network architectures and evaluate emerging technologies to support long-term IT strategies. Their role is critical in maintaining a secure, scalable, and high-performing cloud network infrastructure.

Not Looking For : I am not looking for On-premise-only networking experience.