Key Customer Support Spec.-Marine Comm.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Key Customer Support Specialist-Marine Commercial & Power Centers positions offered by Volvo Penta of the Americas, LLC (Chesapeake, Virginia). Provide information regarding the application, advanced troubleshooting, and repair of Volvo Penta Marine Commercial engines and transmissions to OEMs, Power Centers, key marine dealers and internal Volvo Penta personnel. Develop and implement support processes for new product offerings and technologies such as electro-mobility and other alternative fuels, connectivity, and remote diagnostics. Act as a liaison between Marine Commercial OEMs, Power Centers, and key dealers and Product and Manufacturing Engineering, identifying quality issues and acquiring and providing data through specialized methods and analysis to resolve them through a quality case management process. Advise and assist Marine Commercial OEMs, Power Centers, key dealers and internal VPA personnel as to correct Volvo Penta Warranty policy and procedures and assisting with warranty claims requiring pre-authorization. Assist with the creation and implementation of Service and OEM bulletins and campaigns and promoting the use of Volvo Penta Partner Network (VPPN) and Argus case management. Provide specialized training to Marine Commercial OEMs, distributors, key dealers and internal Volvo Penta personnel, as well as new hires within the Technical Support and Field Service departments.

Who are you?

Requires an associate’s or foreign equivalent degree in Diesel Mechanics, Industrial Mechanics, Mechanical Engineering or a related field and 4 years of experience troubleshooting, repairing, and installing marine commercial diesel power products. Must have 4 years of experience in each of the following: Applying and performing Marine Commercial trade practices and activities Performing the role of a diesel engine original equipment manufacturer (OEM), diesel engine distributor, or diesel engine technical dealer. Position reports to Chesapeake, VA office. Telecommuting permitted in accordance with company policy, but must live within commuting distance of stated office. Must be willing to travel domestically and internationally 25% Experience may be, but need not be, acquired concurrently.

#LI-DNI

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $69,493 to $127,700 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.In addition to a solid package of compensation and benefits, plus you will enjoy: • Competitive medical, dental and vision insurance.• Generous paid time off.• Competitive matching retirement savings plans.• Working environment where your safety, health and wellbeing come first.• Focus on professional and personal development through Volvo Group University.• Programs that make today’s challenging reality of combining work and personal life easier.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.