IT Helpdesk Tier III Analyst

Job Description

We have an opportunity for a full-time IT Helpdesk Tier I / II Analyst to join our talented Operations team. The successful candidate will be highly motivated and provide support to our IT department end-users and software development team.

Typical Responsibilities

End-User & IT Support

• Deploy configure and validate new laptops including operating system setup security hardening driver updates encryption (BitLocker) and installation of standard software packages.
• Create configure and manage Office 365 user accounts including MFA enrollment role assignments and security group membership.
• Build and maintain distribution lists Microsoft Teams channels and shared mailboxes ensuring proper access controls and lifecycle management.
• Set up and administer SharePoint Online sites for internal teams and external partners including permissions management site structuring and data access policies.
• Implement and manage Office 365 policies such as conditional access password policies device compliance rules and email security setting to support a secure and compliant environment.
• Troubleshoot and resolve issues related to Office 365 applications email delivery Teams collaboration network connectivity VPN access and both hardware and software problems on end-user devices.
• Assign and track software licenses across multiple platforms (Office 365 Adobe specialized business tools) and support end users with installation activation and configuration.
• Log categorize and escalate help desk tickets in the tracking system ensuring timely resolution accurate documentation and clear communication with end users.
• Maintain and update the IT asset inventory including laptops peripherals software licenses warranty information and device lifecycle status.
• Perform routine system checks and preventive maintenance including patching antivirus updates performance monitoring and device health reviews.
• Support onboarding and offboarding processes ensuring accounts equipment and access permissions are properly provisioned or removed.
• Provide technical guidance and training to users helping them adopt IT tools follow security practices and use systems efficiently.

Developer Support & Infrastructure Responsibilities

Qualifications

Requirements

Desired Skills

About Us

Perks of working at NetImpact Strategies

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful transformative and enduring change. As Trusted Advisors NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive tailored solutions that are both mindful of the clients culture and organizational dynamics. NetImpacts core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting Process Automation Cloud DevSecOps Data and Analytics and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act as amended (ADA) and applicable state and local laws. It is NetImpacts policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individuals disability. Consistent with this policy of non-discrimination NetImpact will provide reasonable accommodations to an individual with a disability as defined in the ADA or applicable law who has made NetImpact aware of his / her disability unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact or request reasonable accommodation to utilize NetImpacts online employment application please contact .

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative diverse and inclusive work order to provide equal employment and advancement opportunities to all individuals employment decisions at NetImpact will be based on merit qualifications and abilities. NetImpact does not discriminate against any person because of race color creed religion sex (including gender identity sexual orientation and pregnancy) marital status national origin disability age veteran status genetic information or any other characteristic protected by federal state and local laws (referred to as protected status).

Required Experience :

IC

Key Skills

IT Experience,SAP Materials Management,SAP SuccessFactors,Agile,Business Analysis,SAP,Requirements Gathering,SAP Finance & Controlling,SAP Supply Chain Management,SAP S / 4HANA,SDLC,Oracle

Employment Type : Full-Time

Experience : years

Vacancy : 1