Pharmacy Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Purpose and Summary :

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system and their personal health care by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.

As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities.

Responsibilities

• Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
• Overseeing the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members
• Supporting safe and accurate prescription fulfillment by following and directing the pharmacy team to follow pharmacy workflow procedures and utilizing the safety guardrails at every workstation
• Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same : demonstrating compassionate care, collaborating with the patient's total healthcare team, and proactively resolving insurance or medication issues
• Proactively offering and delivering immunizations to keep patients healthy; identifying, engaging, and supporting Pharmacy Technicians to learn to immunize
• Supporting the effective management of pharmacy inventory by following and coaching the pharmacy team to adopt all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
• Conducting new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on-track for timely completion of required training and / or licensure
• Ensuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues or concerns to the Rx DL for additional support if needed
• Partnering with the Store Manager to maintain a healthy talent pipeline of cross?trained colleagues willing to work in the pharmacy, and ensuring that cross?trained colleagues are on?track for timely completion of all required training for licensure
• Overseeing Staff Pharmacists and District Support Pharmacists (DPSs) (where applicable), managing performance through direct observation, peer and team feedback, and / or validation of results; delivering annual performance reviews and closing gaps as needed
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; writing or appropriately delegating and overseeing the writing of the pharmacy schedule
• Regularly reviewing business reporting for operational insights and developing action plans to close gaps, including but not limited to workflow, service, patient care, and compliance
• Establishing a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; building psychological safety by opening the door for feedback and taking relevant action
• Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company?required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients
• Supporting access to care and helping to improve patient outcomes through pharmacist?delivered clinical care such as testing and prescribing services (e.g., COVID / Flu, Hormonal Contraception, etc.) where permissible; empowering the pharmacy team to provide holistic care at every step in the patient care journey
• Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and maintaining a safe, inclusive workplace for our colleagues

Required Qualifications

Essential Functions

Ability to concentrate on a task over a period of time

Actively look for ways to help people, and do so in a friendly manner

Use and understand verbal and written communication to interact with patients and colleagues

Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and / or number of full bottles and additional bottles needed to fill a prescription

Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options

Be mobile and remain upright for extended periods of time

Lead by example and set a positive tone for the team

Preferred Qualifications

Anticipated Weekly Hours

38

Time Type

Full time

Pay Range

The typical pay range for this role is $65.00 $81.00. This pay range represents the base hourly rate or base annual full?time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short?term incentive program in addition to the base pay range listed above.

Great benefits for great people

For more information, visit https : / / jobs.cvshealth.com / us / en / benefits

We anticipate the application window for this opening will close on : 12 / 29 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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