Enrollment Officer

The Village School is a private college preparatory school for grades Early Childhood through High School. Our High School offers the International Baccalaureate Diploma program and boarding opportunities through the Nord Anglia Boarding program.

The Village School is an international community in Houston, Texas, providing a world-class education to our private day and boarding school students. We adhere to the highest academic standards, developing lifelong learners and global citizens who think critically, collaborate genuinely, and give of themselves generously. Ranked nationally for STEAM education and for the diversity of our international student body. Proud member of the Nord Anglia Education global network of schools.

Position Summary / Job Goals:

The Enrollment Officer is responsible for delivering an outstanding, personalized admissions experience for prospective families from initial inquiry through the student's first day of school. The role leads families through the discovery and purchase phases of the Parent Experience Journey (PEJ), with a strong focus on relationship-building, conversion, and retention. The Enrollment Officer plays a key role in converting leads into enrolled students while ensuring alignment with The Village School's brand, values, and Nord Anglia Education standards.

Qualifications / Training:

• Bachelor's degree required
• Ongoing professional development aligned with Nord Anglia Education standards and tools

Experience / Knowledge:

• Minimum of two years of experience in sales, admissions, or service delivery
• Experience in the education sector preferred
• Strong cross-cultural competence with the ability to work with diverse families and nationalities
• Experience using a CRM and/or Information Management System (IMS)
• Strong understanding of customer journey management and conversion strategies

Attributes:

• Warm, personable, and naturally curious
• Self-motivated, adaptable, and proactive
• Creative thinker with strong technical and organizational skills
• Calm and effective under pressure
• High integrity and professionalism
• Excellent written and verbal communication skills
• Strong attention to detail and time management
• Genuine interest in education and student development

Reports to / Evaluated by:

Director of Admissions & Marketing

Major Responsibilities and Duties:

Admissions and Family Experience:

• Guide parents and students through the full admissions lifecycle, ensuring a positive, engaging, and seamless experience.
• Respond to all parent inquiries within 24 hours during the working week.
• Deliver high-quality written and verbal communication with consistent attention to detail, warmth, and professionalism.
• Create personalized and memorable "magic moments" throughout the admissions journey, tailored to each family's needs.
• Build strong rapport with families through active listening, thoughtful questioning, and empathetic engagement.
• Address objections effectively, recognize buying signals, and support families in decision-making.

Pipeline Management and Conversion:

• Manage and drive conversion at each stage of the admissions pipeline.
• Convert inquiries into campus visits and applications.
• Conduct individual and group tours, personalizing each experience to the family.
• Facilitate application, assessment, enrollment, induction, and orientation processes efficiently.
• Maintain consistent follow-up with unresponsive leads and close out inactive leads appropriately while preserving future engagement opportunities.
• Develop and own recruitment strategies to attract and convert new families.

Brand Representation and Value Proposition:

• Articulate The Village School's unique value proposition clearly and compellingly.
• Advocate for the benefits of being part of the Nord Anglia Education global network.
• Communicate global collaborations and academic assets, including IB programming and international partnerships, in ways that align with each family's priorities.
• Ensure the school's brand, mission, and core messaging are consistently reflected throughout the admissions process.

Re-Enrollment and Retention Support:

• Support the re-enrollment process for existing families to optimize retention.
• Collaborate with division heads to identify and support high-risk families.
• Assist with mitigation strategies to reduce attrition.
• Partner with Marketing & Communications to nurture existing families throughout the re-enrollment cycle.
• Coordinate with internal teams to support contracting and financial processes related to re-enrollment.

Data Management and Compliance:

• Maintain accurate and timely data entry in iSAMS and the CRM system.
• Ensure all new leads are entered within 24 hours during the working week.
• Keep lead statuses, notes, and family details up to date after every interaction.
• Ensure compliance with Nord Anglia Education business rules, group-wide admissions policies, and local regulatory requirements.

Collaboration and Continuous Improvement:

• Participate in school recruitment events and support the broader Marketing, Admissions, and Communications (MAC) team.
• Share best practices and contribute to continuous improvement across local, regional, and global admissions teams.
• Collaborate with regional counterparts to identify gaps and implement improvements.
• Engage in professional development planning and actively seek and provide feedback.

Village Believes that Effective Employees are:

• Accountable - Establishes a high performing culture and accepts accountability for organizational performance.
• Strategic - Leads opportunity and is committed to continuous improvement aligned with the organizational vision and direction.
• Collaborative - Works collaboratively with others to achieve organizational outcomes
• Entrepreneurial - Creates organizational value for diverse stakeholders and achieves commercial success.
• Enabling - Drives excellence through valuing and developing others
• Agile - Achieves personal and organizational success within a changing, dynamic and complex environment
• Resilient - Demonstrates personal resilience within a demanding environment of high expectations

TO APPLY:

Online applications need to be submitted directly through the Nord Anglia Education careers page and should include a CV.

At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils irrespective of race, ability, religion, gender, or culture.

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.

We are an equal opportunity employer, and we welcome applications from all suitably qualified persons.

Please note, only shortlisted candidates will be contacted.

Please note: we reserve the right to close any of our vacancies early.