Inside Counter Sales Inside Sales

Retail Sales Associate

Provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

What You'll Do :

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds / exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products / services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

Minimum Requirements :

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

What You Can Bring to the Team :

Work Environment / Physical Activity :