Office Coordinator - Dispatcher / Customer Service

Job Description

Job Description

Office Coordinator - Dispatch and Customer Service

Overview :

We are seeking a proactive and organized Office Coordinator for our towing and recovery company to manage dispatch operations, customer service, and the overall maintenance of our office environment. The successful candidate will play a critical role in ensuring operational efficiency, customer satisfaction, and a well-organized office space. This role requires a combination of administrative excellence, effective communication skills, and a commitment to maintaining a supportive and efficient work environment.

Key Responsibilities :

• Office Coordination and Maintenance : Oversee the day-to-day operations of the office, ensuring a clean, organized, and productive workspace. Responsible for maintaining office supplies, equipment, and inventory, ensuring that all necessary materials are readily available for the team.
• Dispatch Management : Efficiently handle service calls, utilizing dispatch software to assign and schedule tow trucks. Monitor service progress to guarantee timely and effective responses to customer needs.
• Customer Service Excellence : Serve as the primary point of contact for customer inquiries, concerns, and feedback. Deliver empathetic support, resolving issues to achieve customer satisfaction and loyalty.
• Record Keeping : Maintain detailed records of dispatch activities, customer interactions, and inventory of office supplies, using industry-standard software to ensure accuracy and accessibility.
• Team Communication : Facilitate clear and timely communication between customers, tow truck operators, and management, ensuring all parties are informed of job statuses and operational updates.
• Problem Resolution : Address and resolve challenges efficiently, applying critical thinking and customer-focused solutions to maintain service quality and operational flow.

Qualifications :

What We Offer :

Since 1984, 201 Service has been built around providing quality services to our customers based on our honesty and integrity. At 201 Service safety is a priority. 201 Service is a drug-free workplace and requires a background check and drug test prior to employment. It's a great time to join our company.

Apply Today!

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