Field Service Technician

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do :

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

This motivated individual, as part of the Technical Sales Field Service team, will be responsible for start-up and troubleshooting of Water Quality systems under the HF Scientific, Conditioning and Filtration and also Easy Water products and brands. This role bridges the gap between product development and customer application, ensuring optimal performance, integration, and satisfaction.

Primary Job Duties and Responsibilities

• Conduct field visits to support installations, Start-ups of new systems and troubleshooting of existing systems.
• Communicate with customer pre and post startup to support testing, customer training and troubleshooting.
• Create field service reports for internal and external uses, to document knowledge transfer.
• Coordinate with sales team on questions for any replacement parts or recommended spare parts as it pertains to application on existing systems.
• Support trade shows, webinars, and other promotional events as a technical representative.
• Assist in product selection, configuration, and integration based on customer specifications and industry standards.
• Maintain knowledge of factory processes, tool, materials, and equipment.
• Travel Requirements : Expected travel across continental U.S.  >

50% of the time.

Required Qualifications

Preferred Qualifications

General Applicable Company Competencies

Working Conditions :

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the Fort Worth, TX location for meetings, trainings, or as otherwise required by Company management. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment

Physical Requirements : Specific physical abilities required for this position include, but are not limited to :

Pay Range :

The expected salary range for this position is $29.10 - $34.00 per hour. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours / conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LI Remote

Watts in it for you :

How we work :

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.