Customer service Representative

Job Title : Customer service Representative

Location : Des Moines, IA

Duration : 04 Months contract on W2

General Duties & Qualifications :

• Proficient in using basic office equipment such as personal computers, electronic key systems (EKS), telephones, and headsets.
• Strong communication skills with the ability to accurately record and verify information.
• Capable of identifying customer needs through effective questioning.
• Demonstrated patience and professionalism when interacting with others.
• Skilled in proofreading and correcting errors on forms and records.
• Responsibilities include receiving and placing phone calls, verifying form accuracy, and ensuring proper completion of records.
• Expected to perform all duties of a Customer Service Inbound I , while handling larger accounts or more complex issues.
• Ability to lead, teach, and motivate teams, including providing first-level problem resolution.

Requirements :