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Front Office Coordinator
Front Office CoordinatorSherman MD Providers Inc • Port Arthur, TX, USA
Front Office Coordinator

Front Office Coordinator

Sherman MD Providers Inc • Port Arthur, TX, USA
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POSITION SUMMARY :

Under general supervision of the Practice Manager, the Patient Service Specialist will function as a member of the clerical team and complete assigned daily tasks to ensure smooth day-to-day operations. The patient service specialist must maintain a professional, positive manner when talking with patients in-person, over the phone or via email.

POSITION QUALIFICATIONS : Equal Opportunity Employer Minorities / Women / Veterans / Disabled

  • High school diploma or GED required.
  • One to three years previous admissions or medical office experience using EMR software preferred.
  • Bilingual (Spanish / English) preferred.

POSITION DUTIES AND RESPONSIBILITIES :

  • Work closely with Providers to assist in delivering world class care to patients.
  • Provide a high level of customer service to all new and existing patients and their families.
  • Answer and route calls in a professional manner or take detailed messages and ensure a timely follow up.
  • Ensure all patient information is up to date and registered in EMR systems including demographics.
  • Conduct eligibility checks to ensure insurance and patient information are reflected accurately within EMR systems.
  • Performs outreach to patient groups for patient care and quality measurement / guidelines.
  • Assist with patient scheduling for a variety of procedures along with follow-up appointments.
  • Ensure an accurate collection of payments from each patient including any previous balances or co-pays.
  • Maintain confidentiality of all patient information in accordance with HIPAA / Confidentiality rules and PHI regulations
  • Consistently supports and maintains the Mission, Core Values and expected customer service behaviors of the clinic / hospital by following all policies and the Code of Conduct.
  • Performs other duties as assigned
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    Front Office Coordinator • Port Arthur, TX, USA

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