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Project Director
Project DirectorCG Life • Fayetteville, AR, US
Project Director

Project Director

CG Life • Fayetteville, AR, US
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  • [job_card.full_time]
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Project Director

The Project Director (PD) is a strategic and operational leader accountable for the successful delivery of all work within an assigned portfolio. This role drives operational excellence by optimizing workflows, implementing best practices, and ensuring process efficiency across teams. The PD partners closely with senior leadership to evolve agency operations, mentor project management talent, and uphold high standards of client satisfaction and delivery. With proven experience scaling operations and serving as a trusted point of contact for growing AOR or D / AOR clients, the ideal candidate is an expert project manager, strategic thinker, skilled communicator, and solutions-oriented leader with a strong record of guiding teams and delivering outstanding project results.

Key Responsibilities

Tactical Plans, Implementation, & Project Facilitation

  • Lead and oversee the tactical planning, activation, and effective execution of work for a large 8-10M account or portfolio of 2-3 brands or franchises.
  • Oversee and guide a team in developing and executing tactical project plans, ensuring proactive project activation and seamless implementation across all projects within an assigned portfolio.
  • Oversee successful project facilitation across the portfolio, helping teams to navigate ambiguity, resolve challenges, and drive clear, actionable outcomes.
  • Mentor junior and mid-level team members to align tactical execution with agency standards, strategic objectives, and project goals.
  • Ensure assigned portfolio meets or exceeds revenue and on-time delivery targets.

Project Schedule, Scope, Budget, Forecasting, & Resourcing Health

  • Lead and oversee project scheduling, estimation, scope management, budget tracking, and forecasting across a portfolio, making strategic decisions when issues arise.
  • Oversee all estimates, ensuring consistency and accuracy across the portfolio.
  • Oversee budget management across a portfolioensuring estimates align to project plans, changes of scope are promptly escalated and addressed, and effective partnership with finance through revenue reconciliation processes.
  • Ensure all projects are properly scheduled, resourced, and delivered on time and within scope and budgetor risks are escalated and quickly driven to resolution and next steps.
  • Oversee and lead the forecasting process across the portfolio, making strategic decisions regarding resourcing conflicts and capacity planning.
  • Lead team consensus-building by providing recommendations, establishing clear next steps, and ensuring documentation of key decisions.
  • Oversee and guide project health analysis, working with team members to identify risks early and implement strategic solutions.
  • Mentor junior and mid-level team members in project health best practices and support issue resolution.
  • Ensure assigned portfolio meets or exceeds monthly forecasting targets.

    • Internal Team Relationships & Communication

  • Oversee and guide communication best practices across a portfolio, ensuring project managers know how to adapt their communication style effectively based on audience, context, and individual needs.
  • Work cross-functionally with Client Services, Strategy, Technical, and Creative leadership on an assigned account to ensure seamless delivery and prioritization of work.
  • Foster a culture of collaboration, trust, and accountability within project teams, effectively motivating and supporting internal stakeholders.
  • Proactively identify and address team dynamics, risks, and challengesserving as an escalation point when necessary to ensure smooth project execution.
  • Lead strategic internal communications and presentations across all levels of the organization, including senior and executive leadership, with a focus on advancing internal business and operational objectives.
  • Mentor junior and mid-level team members in relationship management and best practices, and support issue resolution when communication challenges arise.

    • Client Relationships & Communication

  • Oversee the development and maintenance of strong client relationships, ensuring the overall health of project management to client interactions across a portfolio.
  • Serve as a trusted senior face of delivery for the client, elevating their experience and building confidence in the PMO.
  • Lead and contribute to senior and executive-level client presentations and new business opportunities, effectively representing project management expertise.
  • Ensure project managers across the assigned portfolio consistently build and maintain strong client relationships, providing mentorship, guidance, and leadership in resolving client issues as needed.
  • Proactively identify and mitigate client relationship risks with diplomacy and professionalism.
  • Mentor junior and mid-level team members in effective client relationship building, communication, and account management.
  • Ensure assigned portfolio meets or exceeds target Client Satisfaction Scores.

    • Process & Efficiencies

  • Optimize operating procedures, forecasting processes, resource management and workflow tools to ensure operational excellence across an assigned portfolio.
  • Ensure the adherence and effective use of existing tools, templates, and processes across the team to maintain consistency and efficiency.
  • Identify opportunities for process improvements and work closely with departmental leadership to drive strategic enhancements.

    • Project Management Team Leadership

  • Set the standard for professionalism, leadership, and project management best practices, acting as a subject matter expert within the organization.
  • Lead team efforts in training, mentoring, and onboarding new team members, actively contributing to the overall performance and growth of the department.
  • Act as a subject matter expert on project management best practices, ensuring operational excellence.
  • Support team resourcing decisions and contribute to departmental strategy and growth initiatives.
  • Works closely with departmental leadership to grow and development the PMO.

    • People Management

  • Effectively manages, guides, and coaches direct reports by staying involved in their development and providing valuable feedback, guidance, and encouragement.
  • Takes an active role in mentoring junior and mid-level team members on best practices and client handling and alerts them to opportunities for mentorship across CG Life to achieve career goals.
  • Escalation point for a team of Associate Project Directors, Senior Project Managers, Project Managers, and Coordinators, ensuring expectations are met as well as providing leadership, strategic guidance, and problem-solving support.
  • Contributes to staffing planning for client accounts.
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