DMV COMPLIANCE CLERK(Job Id 48791)

Dmv Compliance Clerk

Location : US : NH : MANCHESTER Occupation Category : 43-0000 Office and Administrative Support Occupations Employment Type : FULL-TIME Salary : $17.81 - $23.39 per hour Department of Safety Division of Motor Vehicles Bureau of Operations 377 S Willow St, Manchester, NH 03103

License Clerk II Position #10515

The pay range for this position is $17.81 - $23.39 per hour. This position offers a Trainee Status at the following pay rate : $17.19 per hour. Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date. See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Operations has a full-time vacancy for License Clerks-2, SOC Title 43-4030 LICENSE CLERKS-2, which has a 40 hour work week and is considered non-exempt.

Summary :

Provides first-rate customer service to the public as a Division of Motor Vehicles (DMV) representative by performing administrative, compliance, and procedural functions for various permitting, licensing, registration, and related transactions. Interprets and explains state and federal laws, New Hampshire State Vehicle Codes, policies, and procedures to ensure the proper execution of associated official transactions. Applies a thorough understanding of state regulations to validate the authenticity of official documentation.

Your Experience Counts :

Each additional year of approved formal education may be substituted for one year of required work experience and / or each additional year of approved work experience may be substituted for one year of required formal education.

Minimum Qualifications :

Education / Experience : Equivalent combination of 1 year of education and experience after completion of high school. License / Certification : Valid drivers license and / or access to transportation for statewide travel. Other Requirements :

• Candidate(s) will undergo a background investigation, including motor vehicle record and fingerprint-based criminal record checks, to validate suitability for exposure to confidential and financial information.
• May be required to work a flexible schedule, including, but not limited to, early morning, evening, and / or weekend hours. May also be required to travel throughout the state and work at various satellite offices for periods of time.

Trainee Option :

Candidates with a high school diploma or equivalent credential and less than 1 year of post-high school education and experience may be considered and hired in 'trainee status' for this position.

Preferred Qualifications :

Experience in a position involving public contact work such as a license clerk, bank teller, retail clerk or other similar mercantile cash-based work.

After-Hire Requirements :

Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training with weekly evaluations to ensure compatibility, suitability, and ability to learn the complex motor vehicle operational and administrative processes, computer systems, forms, and transaction types while providing first-rate customer service in an expedient, accurate and polite manner in a high volume customer service area or workstation. Continued employment is contingent upon completing all aspects of the training program within the first six months successfully.

Disclaimers :

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities :

Applies knowledge of legal, state-specific regulations and documentation requirements in reviewing, validating, and processing a variety of motor vehicle requests, including applications for new and renewed title transfers, state identification cards, driver licenses, RealID, motor vehicle and boat registrations, various permits, driver records, and accident reports, etc. Ensures that all required documentation is valid, that forms are accurately completed, and that data is entered into the DMV system within mandated timelines to maintain appropriate compliance. Determines correct financial responsibility for fines / fees and taxes, including registration fees and other charges for vehicle transactions. Ensures efficient processing.