Senior Customer Success ManagerPacvue • Chicago, IL, US
Senior Customer Success Manager
Pacvue • Chicago, IL, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Advise customers on optimal product usage across their journey stages, from onboarding to advocacy. Act as the customer's advocate in resolving escalated troubleshooting and product usage cases. Introduce new products / services to customers, highlighting their potential value. Handle clients of varying complexity levels, identifying growth opportunities and proposing upsells. Identify trends in customer feedback, communicating product improvements and quality of life enhancements. Effectively communicate customer needs to influence product prioritization and engage with executive-level stakeholders for strategic product usage consultation. Identify new data points to enhance customer insights and provide practical feedback to peers and management for SOP revisions. Create, revise, and adhere to project plans and roadmaps, understanding eCommerce strategies for revenue generation, upsell potential, and the nuances of company products. Stay updated on the latest updates to Amazon backend systems and emerging eCommerce trends. 4-5+ years of managing Amazon Sponsored Ads campaigns and strategy at a brand / manufacturer or at an agency 2+ years of managing Amazon DSP campaigns and strategy highly preferred 2+ years of experience managing other ecommerce advertising channels (Walmart, Target, Instacart, etc..) preferred Analytical mindset with the ability to interpret Amazon performance metrics, particularly through Amazon Marketing Cloud, to help generate actionable insights Strong communication skills to influence product decisions and engage with stakeholders at all levels. Proficiency in utilizing CRM systems to generate reports on account management metrics. Ability to provide insights for SOP revisions based on evolving business needs and industry trends. Capacity to manage projects, timelines, and division of responsibilities effectively. In-depth understanding of eCommerce strategies, product nuances, Amazon backend systems, and industry trends. Unlimited Paid Time Off Paid Holidays and Floating Holidays Medical, Dental, Vision, FSA / HSA, Life Insurance and Pet Insurance 401k with Employer Match Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization Paid Parental Leave
Job Description
Job Description
About Us :
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.
Why work at Pacvue?
- Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
- Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
- Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry's best practices and thought leadership.
- Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.
About the role :
We are seeking a Senior Customer Success Manager who excels in guiding Commerce customers at every stage of their journey, ensuring they maximize product usage. As a customer advocate, this role resolves complex issues, introduces new offerings, and identifies avenues for growth within client accounts. Proficient in driving enhancements from customer feedback, this individual also mentors peers while effectively communicating customer needs to shape product strategy. Keeping abreast of evolving eCommerce trends and systems is a natural part of their commitment to delivering exceptional service.
Responsibilities :
Skills & Qualifications :
Benefits :
The annual OTE (On-Target Earnings) range for this position is $120,000-$130,000. The actual OTE will vary based on the candidate's experience, skills, and qualifications, as well as internal equity and market data for their location. This role includes a base salary and performance-based variable compensation, with full details to be shared during the recruitment process.
#LI-Remote
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
[job_alerts.create_a_job]
Customer Manager • Chicago, IL, US
[internal_linking.similar_jobs]
OneTrust's mission is to enable organizations to use data and AI responsibly.Our platform simplifies the collection of data with consent and preferences, automates the governance of data with i...[show_more]
Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelli...[show_more]
Customer Success Engagement Manager.The Customer Success Engagement Manager plays a high-impact role in managing strategy and product utilization across the Wolters Kluwer Health's Clinical Decisio...[show_more]
We offer a flexible working policy that supports a healthy balance between personal and professional well-being.This role requires in-office presence on Tuesdays & Thursdays to collaborate, con...[show_more]
Customer Success Manager II, Enterprise.At Braze, we have found our people.We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by settin...[show_more]
TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individ...[show_more]
The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products.
The team guides overall valu...[show_more]
A company is looking for a Senior Enterprise Customer Success Manager.Key Responsibilities Provide strategic direction and establish consultative relationships with clients Utilize data to offer...[show_more]
Boston, Massachusetts, United States, Boulder, Colorado, United States, Chicago, Illinois, United States, Richmond, Virginia, United States.
Join the Market Leader in Electric Power Data and Analyti...[show_more]
Lets build the future together!.Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12 000 companies 200k users in 90 countries around the world.
Working at Teamtailor means wor...[show_more]
Enterprise Customer Success Manager.As an Enterprise Customer Success Manager, you will own a portfolio of 1215 mid-market accounts, typically valued between $100K$300K ARR each.These are complex, ...[show_more]
You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy.You're a self-starter who's good at triaging problems and working on the most import...[show_more]
Senior Customer Success Manager.Procurify is the AI-enhanced procurement and AP automation platform for the mid-market.We make it easy for organizations to take control of spend and save money.We'r...[show_more]
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business.
The work location of this role is hybrid meaning i...[show_more]
The Global Customer Success Manager Tech & Durables will act as strategic partner to our key global clients serving as an innovation agent and driving change for f...[show_more]
CADDi is transforming how manufacturers work.As a Customer Success Manager, you will own the end-to-end journey for our customers, from onboarding to value realization to expansion.CADDi’s CS...[show_more]
IAS is looking for the right people to continue our rapid growth.We want to find the people at the start of their careers who can become future leaders in digital advertising.The Senior Associate C...[show_more]
Do you want to reinvent a trillion-dollar industry?.Schedule Engine is a radically better home services platform combining world-class technology and next generation service solutions.We are reshap...[show_more]
Senior Customer Success Manager
OneTrust • Chicago, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager (Remote)
Scale AI • Chicago, Illinois, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager Engagement Manager
Illinois Staffing • Chicago, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Customer Success Manager
iManage • Chicago, IL, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Customer Success Manager II, Enterprise
Braze • Chicago, IL, US
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Mgr
LifeWorks • Chicago, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Senior Customer Success Manager, Service Provider
Relativity • Chicago, IL, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Success Manager
VirtualVocations • Lincolnwood, Illinois, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager, Senior Level
Yes Energy • Chicago, IL, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Teamtailor • Chicago, Illinois, USA
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager, Enterprise
Clutch • Chicago, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Constructor • Chicago, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Success Manager
Procurify • Chicago, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Sr. Customer Success Manager
LinkedIn • Chicago, Illinois, USA
[job_card.full_time]
[last_updated.last_updated_less] • [promoted] • [new]
Global Customer Success Manager, Tech & Durables
NielsenIQ • Chicago, Illinois, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
CADDi • Chicago, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Success Associate
Integral Ad Science • Chicago, Illinois, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
Schedule Engine • Chicago, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]