Utility Billing and Software Support Specialist

Utility Billing And Software Support Specialist

Missouri River Energy Services headquartered in Sioux Falls, SD, is a joint action agency supporting our 61 member municipalities that own and operate their own electric distribution systems. We are dedicated to supplying our members with reliable, cost-effective, long-term energy and energy services in a fiscally responsible and environmentally effective manner. MRES offers an outstanding work environment. We provide competitive wages and comprehensive / low-cost benefit package with unique offerings.

As a key resource for our members, this role focuses on helping utilities get the most value from their utility billing software by performing the following duties. Other duties may be assigned :

• The position provides hands-on support, training, and guidance to ensure utility staff can perform daily billing operations smoothly and efficiently.
• Through strong partnerships, process understanding, and deep software expertise, this role enhances member confidence, improves workflow performance, and strengthens the overall service experience.
• Deliver business-to-business customer support via phone, email, or in person, with a focus on resolving utility billing software questions and issues.
• Provide professional services and member education, including consulting, on utility billing processes, system readiness, workflow optimization, and software functionality.
• Partners with the members to understand utility billing workflows, regulatory requirements, and operational needs, ensuring the Customer Information Systems (CIS) / utility billing software is configured and utilized to their satisfaction.
• Coordinate with software vendors to schedule member meeting, product demonstrations, training sessions and other activities that strengthen the partnership between MRES, members, and the software providers.
• Participate in and complete all vendor related training required to support, configure, and operate utility billing / CIS products.
• Maintain effective communication with CIS, utility billing, and related industry vendors to stay current on product updates, enhancements, and best practices.
• Responds to user inquiries from users across a wide range of utility billing software topics, including meter management, customer accounts, billing cycles, payment processing, reporting, and integration issues.
• Collaborate closely with other support members to identify recurring software issues, share solutions, and improve support processes.
• Attends training on new equipment, platforms, software tools relevant to utility billing, CIS systems, and member support services.
• Occasional travel to member locations and to conferences with occasional overnight stays. Represent MRES at industry committees, software development groups, project teams, and conferences, contributing expertise in CIS / utility billing software as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience : Associate's degree or equivalent from a two-year college or technical school in energy, business systems, information technology, or related field and five years related experience in utility billing, CIS support, or related software environments; or equivalent combination of education and experience.

Mathematical Skills : Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills : To perform this job successfully, an individual should be proficient database software, spreadsheet, and word processing software. Familiarity with Tyler Technologies programs, especially InCode version 9 and 10 is a plus.

Must possess and maintain a valid driver's license.

MRES is an Equal Opportunity Employer.