Senior TechOps Engineer

A company is looking for a Senior TechOps Engineer to enhance customer experience across its products.

Key Responsibilities

Drive measurable improvements to customer experience by resolving complex issues and removing friction points

Lead high-severity customer escalations, managing end-to-end resolution and creating quality documentation

Execute plugin strategy to improve customer confidence and predictability regarding product upgrades

Required Qualifications

Experience in a technical, customer-facing role such as TechOps, Support escalation, or SRE / DevOps

Familiarity with NetBox and its ecosystem, including APIs and plugins

Proficiency in Python and SQL, with knowledge of Django and Postgres

Solid Linux system administration skills

Strong incident prioritization and leadership abilities