Program Manager (Remote - US)

Program Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Manager in the United States.

We are seeking an experienced Program Manager to lead and oversee a regional Disaster Case Management program. In this role, you will ensure the delivery of high-quality services to disaster-affected individuals and families while maintaining compliance with grant, state, and federal requirements. You will manage and mentor staff, drive operational excellence, and collaborate with community and government partners to expand resources and improve outcomes. The environment is fast-paced, mission-driven, and requires hands-on leadership, strategic oversight, and strong problem-solving skills. This role offers the opportunity to make a meaningful impact by guiding teams and enhancing the efficiency, quality, and reach of critical disaster response services.

Accountabilities :

• Lead the overall Disaster Case Management program, ensuring staff meet deliverables and maintain compliance with FEMA, state, and organizational standards.
• Manage daily operations of program staff, overseeing case management services, reporting protocols, and office procedures.
• Recruit, hire, train, and retain qualified staff in collaboration with Human Resources and Supervisors.
• Supervise Case Manager Supervisors, providing coaching, mentorship, and performance feedback to ensure quality leadership.
• Monitor case management quality and compliance, reviewing Individual Recovery Plans (IRPs), service plans, and case notes.
• Develop and implement standard operating procedures (SOPs) and ensure staff are trained and supported to meet program goals.
• Prepare and analyze reports on program performance, compliance, and outcomes for internal and external stakeholders.
• Build and maintain partnerships with community organizations, government agencies, and other relief and recovery stakeholders.

Participate in professional development and trainings to stay current with disaster management best practices