CWR Customer Service Rep I

Bilingual Customer Service Representative (English / Spanish)

Location : Portland, OR

Schedule : TuesdaySaturday, 7 : 30 AM 4 : 00 PM PST (subject to change)

Pay : $17$18 per hour

About the Role :

We're looking for a Bilingual Customer Service Representative (English / Spanish) who's passionate about delivering excellent customer experiences. In this role, you'll be the main point of contact for customers, business partners, and driversensuring deliveries run smoothly and every interaction reflects our commitment to outstanding service.

What You'll Do :

Assist customers and partners via phone and email.

Handle inquiries and complaints calmly and professionally.

Diagnose and resolve delivery issues efficiently.

Monitor route progress and communicate updates.

Process order changes, cancellations, and dispatch details.

Scan haul-away pods and verify shipment information.

What You'll Bring : Required :

Bilingual in English and Spanish (verbal and written).

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Preferred :

High school diploma or equivalent.

1+ year of experience in customer service or call center environment.

Strong problem-solving and communication skills.

Ability to multitask, stay organized, and work well under pressure.

Why You'll Love Working Here :

Join a supportive, fast-paced team where your contributions make a real impact. We value initiative, teamwork, and growthif you're driven and looking for an opportunity to advance your career, we'd love to have you on board.

Pay Details :

$17.00 to $18.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled Military connected talent encouraged to apply