Bellman - Plunge Beach Resort

Why Work at Plunge Beach Resort?

Plunge Beach Resort in Fort Lauderdale is a laid-back, beachfront workplace with a fun, creative vibe. Just steps from the ocean, it offers a refreshing setting where curators enjoy a relaxed, supportive environment and genuine guest connections. With its retro-meets-modern style and tight-knit crew, it's the perfect place to grow your hospitality career while embracing the beach life.

Job Title : Bellman

Department : Front Desk

Reports To : Front Desk Manager

Location : Plunge Beach Resort

Position Overview

The Bellman plays a vital role in creating a welcoming and memorable guest experience. As the first point of contact upon arrival and the last upon departure, the Bellman ensures guests feel valued, comfortable, and cared for. This position requires excellent customer service skills, attention to detail, and the ability to anticipate guest needs in a relaxed yet professional beachside environment.

Key Responsibilities

• Greet guests warmly upon arrival and assist with luggage.
• Escort guests to their rooms, explaining hotel amenities and services.
• Provide directions and information about the property and surrounding beach area.
• Assist with check-out by retrieving luggage and arranging transportation.
• Safely handle, store, and deliver guest luggage.
• Arrange taxis, shuttles, or other transportation as requested.
• Offer recommendations for local attractions, dining, and beach activities.
• Respond promptly to guest requests and resolve issues with professionalism.
• Deliver items such as packages, amenities, or room service when needed.
• Maintain lobby appearance and assist with keeping public areas tidy.
• Support front desk operations during busy periods.
• Uphold safety and security standards while monitoring guest areas.

Qualifications