Public Trust Help Desk Technician

A company is looking for a Monitoring and Incident Response Team Member (Help Desk).

Key Responsibilities

Handle Tier 1 / 2 Service Desk escalations through various communication methods

Support 24 / 7 network and service monitoring activities and coordinate incident management

Develop, maintain, and implement SOPs and documentation while closing out tickets after resolution

Required Qualifications

High School Diploma or equivalent

4+ years of applicable work experience

Ability to obtain and maintain a public trust security clearance

U.S. Citizen

Experience supporting Windows 7, Windows 10, and MS Office 2013