Intake-Mail Representative (REMOTE)

Intake-Mail Representative

The Intake-Mail Representative is responsible for providing support to the Loan Administration Support Department by reviewing, distributing, and processing incoming correspondence. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range is $19.00 / hr to $20.50 / hr.

What You'll Do :

• Sorts all incoming correspondence (hard copy mail and emails) received by internal and external customers and perform an initial review of the item to determine proper next steps for resolution.
• Distribution of customer requests to appropriate internal business units for handling and resolution.
• Completes a full review of Loan Admin Support requests received to determine the validity of the requests and if proper authorizations are included prior to handling.
• Identifies and sets up Loan Admin Support requests within our workflow system for incoming customer complaints and disputes.
• Responsible for rejecting requests that do not meet submission requirements within Carrington policies, state and / or federal guidelines.
• Processes incoming and returned hard copy mail daily.
• Performs other duties or special projects as assigned.

What You'll Need :

Our Company :

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate.

What We Offer :

Notice to all applicants : Carrington does not do interviews or make offers via text or chat.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.