Field Service Supervisor

Job Description

Location : Phoenix, AZ

Pay Range : $67, - $84,, depending upon experience and qualifications.

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country.

MITER Brands also known as Western Window Systems, MI Windows & Doors and PGT Innovations, is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country. We are currently looking for a Field Service Supervisor to join our team.

Responsibilities

Supervises a team of technicians that investigate and perform repair services at residential homes and commercial buildings ensuring services are performed safely and effectively.

Daily management of employee schedules; including appointments route optimization and ad-hoc adjustments based on changes

Ensures employees adhere to standard operating processes, daily performance expectations, and high levels of customer interaction

Interacts with cross-functional department employees and supervisors to ensure customer commitments are met

Manages employee relations issues and facilitates resolution including personnel concerns and development opportunities

Recommend employment actions ( hiring pre-screened applicants, promotions, demotions, terminations, pay changes)

Qualifications

Five years in customer service

Three to five years supervising team members onsite and remotely

Experience in building successful teams

Proficient with the MS Office Suite

What We Offer

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse / dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options

Prescription

Dental

Vision

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.