Project ManagerRussell Tobin • Cupertino, CA, United States

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Project Manager

Russell Tobin • Cupertino, CA, United States

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[job_card.temporary]

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JOB DESCRIPTION :

Job Title : Payments Business Operations Manager II ( No c2c)

Location : Cupertino, CA

Duration : 12 Months contract with possible extension

POSITION OVERVIEW :

Business Operations PM who has PAYMENTS experience. Candidate must also have high level understanding ad experience with common transactional, finance and reporting flows & systems, and a proven ability to influence and collaborate across all levels of a complex organization.

Job Description

We seek an experienced Business Operations Project Manager to support payment operations for Client’s ’s services platform including : App Store, Client’s Music, iCloud, TV, Movies, etc. Payment methods we oversee include : Client’s Pay, credit / debit cards, digitalwallets, direct online banking, gift card and store credit, etc. This is a fast growing environment in support of a broad range of products, partners and geographies.
In this role, you will be responsible for areas including, but not limited to :
Providing day to day operational support including :
Communications to both internal cross-functional teams and external partners
Tracking test and production issues and collaborating with internal engineering teams as well as external partners to analyze, triage and resolve the issue
Managing end-to-end testing execution for payments projects and providing regular progress status reporting to business leadership
Supporting other operational PMs on the team with program management and project documentation
Monitoring partner performance in the production environment and providing alerting & status reporting to business teamsYou must also have high level understanding ad experience with common transactional, finance and reporting flows & systems, and a proven ability to influence and collaborate across all levels of a complex organization.

Key Qualifications :

Comprehension of how credit card, digital wallets and other alternative payment types function and the nuances of each.

Knowledge of risk and compliance controls used in the payments industry

Self-motivated and dedicated, with demonstrated analytical, creative and critical thinking capabilities

Strong communication and presentation skills, written and verbal, to all levels of an organization

Strong collaborative skills

Ability to work with ambiguity and flexibility to adapt to evolving business requirements

Strong and exacting attention to details

Experience with operations support and / or project management

Roles & Responsibilities :

Manage master FY Roadmap for brand team by quarter

Drive project milestones with team from project approval, through strategic development, creative development and production to completion.

Ensure schedules and roadmaps are communicated and shared with all stakeholders

Work closely with Resource Manager through casting process and update them regularly to manage creative and design resource allocation and changes

Set up and facilitate Brand-led weekly huddles and status meetings, tracking action items and partnering with Brand Team to run.

Work with Brand Manager to prioritize and align team on daily, weekly, monthly focus, working together to solve conflicts ahead of time

Manage the scheduling and agenda for Brand-led creative reviews across pod working in liaison with the Brand Manager

Work with Brand Creative Director and Team to define creative concepting process and structure of reviews specific to project needs

Facilitate Brand-led creative reviews and all connection points including scope, attendees, location, facilities, materials. Ensure that project materials are captured and archived

Connect with Functional and Production partners to share updates during creative concepting phase

When in reviews, take meeting notes and align with Brand Manager to distribute as needed

Guide Functional teams on scheduling of Functional creative reviews with Brand team

Manage team server logistics : set-up, communication, disclosure lists, folders, organization

Manage confidential team work spaces, logistics calendars, badge access

Closing out projects and archiving project materials (briefs, documentation, creative concepts, etc)

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Project Manager • Cupertino, CA, United States

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