Manager, Learning & Development

Manager, Learning and Development- The Auto Club Group

Join the team committed to driving your career forward.

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and / or modifications to the ACG Flex Work policy.

What You Will Do

Manage the learning and development activities within an assigned unit. Responsible for programs that support one or more of the following disciplines : Membership, Travel, Insurance Operations & Distribution, Claims, Financial Services, Life Insurance, Leadership Development and Career Development. Manage the team responsible for planning, designing, developing, implementing, delivering, and analyzing training and development programs targeted to meet the needs of the business unit. Manage activities to implement effective in-person, virtual and web-based learning solutions. May manage contractors tasked with working on various learning and development initiatives.

Maintain positive work relationships with operations and corporate partners. Work with management and business partners to conduct needs assessments with the goal of identifying development opportunities. Provide insight on operational issues in which employee development opportunities exist. Promote a performance consulting mentality by working with the line of business to establish annual training goals, plans and metrics to support corporate goals and initiatives. Develop and approve learning solutions to support business needs. Ensure that programs and initiatives positively impact employee development, member retention and the overall corporate environment. Monitor, analyze and report on the return on investment for various training and development initiatives. Review current processes and procedures used to monitor activities and make recommendations for improvements.

Administer corporate and departmental policies and procedures within assigned team. Monitor results to ensure that standards are maintained and consistent with strategic goals and objectives. Recommend and implement improvements to processes and services provided. Create and monitor departmental budgets.

Handle special projects as assigned.

Supervisory responsibilities include participating in the process of selecting, hiring, training, development, counseling and disciplining assigned staff in accordance with corporate Human Resource policies and procedures. Manage a team of Instructional Designers, Learning Consultants and Learning Specialists.

How You Will Benefit

• A competitive annual salary between $94,000 - $125,000
• ACG offers excellent and comprehensive benefits packages, including :
• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more

Required Qualifications

Education (include minimum education and any licensing / certifications) : Bachelor's degree in Education, Business Administration, Human Resources, Organizational Development, Instructional Design, or a related field.

Experience :

Knowledge of :

Skills & Ability to :

Preferred Qualifications

Education : Master Degree or formal certification in Performance Consulting

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and / or modifications to the ACG Flex Work policy.

Important Note : The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.