flex Account Manager, Leadership Center The Ritz-Carlton

Account Manager

This is a temporary role. Support dates are 2 / 1 through 5 / 31.

The Ritz-Carlton Leadership Center is a for profit, external facing, corporate advisory and management consulting organization that specializes in innovating the customer experience for clients worldwide through organizational culture transformation, leadership development, and service culture development. The Account Manager is responsible for driving revenue growth by developing deep and lasting relationships with our clients, and proactively developing, shaping, and closing new and repeat business. This position develops demand for our short-term training programs and long-term consulting services and leads the client through the sales cycle from prospect to contract closure. This key member of the team will be focused on proactively generating demand, field / outbound selling, qualifying each opportunity, ensuring alignment between the client and our services offerings, and participating in virtual client meetings to close the opportunity.

The candidate must have a strong track record of performance and experience with territory, industry, and business planning that demonstrates a thoughtful and data driven approach to quota attainment, market trends, and buying behaviors. The Account Manager will have experience in either consulting, services, customer / employee experience program sales, SaaS, or solution / consultative based sales roles to be able to develop account plans, strategy, and pursuit plans that generate wins with the assigned accounts, industries, and geography. Additionally, this role will require strong transactional selling that can support monthly revenue attainment in tandem to developing and winning consulting and advisory work.

This position is located in any US-based location / remote and it will require around 25% travel.

Additional responsibilities include :

• Developing and maintaining a robust pipeline through a consultative sales approach to support the revenue goals of the center. Pipeline management will be performed using standard service and consulting pipeline best practices.
• Qualifying and understanding buyer criteria to ensure maximum resource alignment & low risk engagements.
• Creating value propositions & proposals at the board room level, understanding Fortune 500 client buying criteria, and shaping the deal to maximize profit and success criteria.
• Identify, qualify, and lead the sales cycle to close with strong contract, negotiation, and client management skills to ensure opportunities close
• Developing on-going business strategies with appropriate accounts, stakeholder management plans, and skillful opportunity management.
• This role will also be responsible for precision in pipeline management, meticulous account planning, and aggressive field sales. prospecting. The ideal candidate will have experience developing and delivering sales presentations in the C-suite and Boardroom, translating client challenges into solutions that can be addressed with current offerings, and building business cases for project approval.

Expected Contributions

Achieving Sales Metrics, Exceeding Client Expectations, & Operational Excellence

Maintaining Business Goals

Demonstrating and Applying Business / Discipline Knowledge

Contributing to Teams

Additional Responsibilities

Candidate Profile Education & Experience

Required Experience :

Preferred :

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.