Senior Manager, Merchant Success

A company is looking for a Senior Manager, Merchant Success.

Key Responsibilities

Manage, coach, and develop a team of Merchant Success Managers for strategic accounts

Drive team performance across revenue retention, cross-sell opportunities, and margin health

Guide negotiations and escalations with executive stakeholders while fostering a high-performance culture

Required Qualifications

Experience in Customer Success, Account Management, Supply Chain, Logistics, or Ecommerce Operations

Proven track record of managing and developing high-performing teams

Strong business acumen with the ability to interpret financial impacts and margin considerations

Experience leading escalations and influencing at the executive level

Ability to thrive in a high-growth environment with a focus on continuous improvement