Analyst I, Enterprise Applications

Position Summary

The Analyst I, Enterprise Operations will be responsible for providing support and enhancements to core business applications, including Sage X3 ERP and other enterprise-wide applications.

This role is responsible for troubleshooting system issues, assisting end-users, and ensuring smooth integration across platforms.

The Analyst I will utilize specialized technical knowledge to resolve a range of business problems related to the use of the Enterprise system applications and other related systems, from simple to complex issues. The Analyst I, will also leverage enterprise integration platforms to design and implement business process automations that improve efficiency and data accuracy.

The ideal candidate will have 1-2 years of experience in application support and the ability to collaborate with cross-functional teams to translate business requirements into technical solutions. This position offers an opportunity to grow technical expertise while contributing to the continuous improvement of enterprise operations systems.

Essential Duties & Responsibilities

• Recognizes discrepancies and / or problems with analysis, process mapping, or system implementation results and leads toward corrective action.
• Provide day-to-day support to enterprise system applications, including Sage X3, and other SaaS and on-prem applications.
• Troubleshoot application issues, identify root causes, and provide timely resolutions or escalate as needed.
• Assist with configuration, upgrades, testing, and deployment of system changes and enhancements.
• Develop and maintain system documentation, workflows, and user guides.
• Collaborate with business teams to gather requirements and translate them into functional system solutions.
• Utilize integration platforms to build, monitor, and optimize system integrations and business process automations.
• Support reporting and data analysis needs using Sage Data & Analytics, Power BI and other business intelligence tools.
• Monitor system performance, data integrity, and security compliance across supported applications.
• Participate in system-related projects, ensuring deliverables are met on time and within scope.
• Provide training and user support to enhance adoption and effective use of business systems.

Skills & Abilities

Essential Duty Definition :

Physical Requirements