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TechOps Lead - Healthcare Applications
TechOps Lead - Healthcare ApplicationsVirtualVocations • Baton Rouge, Louisiana, United States
TechOps Lead - Healthcare Applications

TechOps Lead - Healthcare Applications

VirtualVocations • Baton Rouge, Louisiana, United States
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  • [job_card.full_time]
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A company is looking for a TechOps Lead (Healthcare Applications).

Key Responsibilities

Manage operational excellence for technology delivery and generate SLA / Operational reports

Drive issue resolution and root cause analysis for incidents in production support

Prioritize daily operational events and manage incidents using service management systems

Required Qualifications

Bachelor's degree in a related field

Minimum of 6 years' experience in a customer-facing production support environment

Strong experience with healthcare payer platforms and service management tools

Experience with SQL and cloud environments (AWS / GCP) is desirable

ITIL certification or strong knowledge of ITIL-based operations

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Application Lead • Baton Rouge, Louisiana, United States

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