Confirmation Specialist - On-Site

Call Center Confirmation Specialist

Hiring Immediately

$16/hr plus uncapped bonuses

Earn up to $60,000 to $90,000/yr!

In-Office Position

The home improvement industry is broken. Renuity is here to fix it. We’ve united seven of the most trusted home renovation companies in America under one powerful brand – Renuity. Together we’re on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it’s a new bath, a custom closet, or exterior upgrades, we help people create homes they love – without the hassle. With expert teams in 36 states and counting, there’s probably a Renuity home in your neighborhood. And we’re just getting started.

If you’re ready to build the future of home improvement, join us.

What We Offer

• Hourly base pay plus uncapped commissions

• Average first year income range up to $60,000 to $90,000/yr

• Growth Opportunities based upon merit and performance

• Medical, dental, life and disability insurance plans

• Paid Holidays and Paid Time-Off

• Competitive 401(k) retirement savings plan, matched by Renuity

• Company wellness incentives

About This Role

• Verify, qualify, and finalize customer appointments to ensure they meet company requirements

• Contact customers, assess appointment eligibility, document confirmation results,

• Working closely with scheduling and sales teams

• Manage leads by tracking, following up, and setting appointments to achieve sales and productivity objectives

• Schedule: M-F 12:30pm - 9pm, Saturdays 11am to 8pm, Sundays 10am to 7pm

Key Qualifications

• At least one (1) year experience in a quality assurance, call center role

• Experience outbound calls in a performance-driven environment

• Must be tech-savvy and familiar with data entry and Microsoft Office

  • Ability to type 40 WPM or more

  • Familiarity with Five9 - a plus!

  • Multitasking between engaging with customers and entering data on different platforms efficiently

• Bilingual skills in both English and Spanish - a plus!

• Active listening skills and ability to build rapport

• Outgoing personality, assertive and professional

• Attention to detail

• High School Diploma or Equivalent

Type: W2 position, Full-time, In-Office

Office Location: 3801 SW 30th Avenue, Fort Lauderdale, FL 33312

About Renuity

Renuity is a national leader in the direct-to-consumer home improvement industry, dedicated to transforming spaces and enhancing lives. As one of the fastest-growing providers in the country, we operate under the Renuity brand and through a network of trusted regional companies—including Mad City Windows & Baths, Statewide Remodeling, Rite Window, and Closet America.

Backed by private equity and fueled by an ambitious growth strategy, Renuity has expanded rapidly through strategic acquisitions. Today, we’re focused on unifying our brands, streamlining operations, and delivering exceptional service to homeowners nationwide. We’ve already helped hundreds of thousands of customers upgrade their homes with quality products and expert installation—at competitive prices.

At Renuity, you’ll join a dynamic, fast-paced, and collaborative team where your work directly contributes to the company’s success. Our people work closely with executive leadership, embrace innovation, and drive real impact. Whether you’re in the field or at HQ, you’ll be part of shaping the future of home improvement—and building a career you can be proud of. To learn more, visit www.renuityhome.com.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.

If you have a question regarding your application, please contact TA@renuityhome.com

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