Branch Support Manager

Branch Support Manager

At SFMC Home Lending, our unique values serve as a compass for our actions and are the foundation of our culture.

We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.

We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.

We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts.

SFMC Home Lending is currently hiring for a Branch Support Manager. The Branch Support Manager is responsible for ensuring that the branch / team processes and role functions are executed optimally in those branches without in-branch processing. They will have direct management of assigned direct reports in regard to staffing, training, performance appraisal, corrective action, policies and procedures, company products, and compliance with state and federal regulations and company policies. Duties include :

• Managing the Contact to Contract to Closing systems.
• Serving as a liaison between Referral Partners, Loan Officers, LOA's, Corporate Processing, Underwriting, Operations, Sales, and Post-Closing as part of monitoring the branch pipeline.
• Directing and overseeing the daily operations and workflows of direct reports, including individual pipeline management, overall production, quality, resolving daily file issues and providing detailed instructions.
• Assist with the training and development of LOA's within the branch.
• Working on long-range projects, process improvement and communicating updates as appropriate.
• Other duties as assigned by leadership.