Insurance Discover Solutions Advisor

About the Role

Impact you will make

As an integral member of the FinThrive team, the Insurance Discovery Solutions Advisor is responsible for a portfolio of mostly enterprise clients, ensuring customer success and maximized revenue recovery. In this position, you will leverage financial, customer, and operational data to uncover business insights and identify performance improvement opportunities. You will help exceed customer expectations and contribute to FinThrive's growth by collaborating with colleagues across departments-including Customer Success, Sales, Support, Implementation, Product Management, Development, and Marketing.

What you will do

• Proactively own and manage the performance of a client portfolio for a contingency-based insurance discover solution, which will include individual client revenue recovery performance and company financial performance, as it relates to the usage of FinThrive's Insurance Discover solution
• Proactively monitor, manage and utilize key operational, performance metrics to maximize client recoveries and company revenue attainment. This may include referral volume levels, reported coverage, credited and excluded rates, and coded rates, data files, and various data mapping issues
• Support client through any patient account system conversions and upgrades, deployment of new technologies (e.g. RPA), ensuring proper application and data mappings reconfigurations are successfully addressed.
• Proactively manage client action plans and critical escalations, working collaboratively across internal technical teams to problem-solve and execute resolution plans
• Lead regular meetings, serving as technical subject matter expert on Insurance Discover solutions, with client stakeholders and supporting executive leadership reviews, utilizing customer value metrics, ROI analysis and other tools as prescribed
• Proactively monitor and address customer issues, tasks, and feedback, ensuring clear communication of value, risk mitigation, and timely resolution of escalations
• Develop expertise with and proficiently utilize internal reporting, alerting and monitoring tools, including usage of SQL queries in analyzing client performance
• Collaborate with internal stakeholders to deliver outstanding customer service and support
• Generate actionable reports and analyses to identify key performance indicators, operational improvements, and root causes of issues
• Develop, as needed, custom queries and ad hoc reports to resolve issues and provide reporting solutions for multiple stakeholders

What you will bring

What we would like to see

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com / why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com / careers-benefits.

FinThrive's Core Values and Expectations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO

FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

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