Operations Manager

Job Description

Overview

We’re seeking an Operations Manager to support the Branch Manager and help drive day-to-day performance. This role is ideal for an experienced salesperson who’s ready to step into leadership and take ownership of branch operations, customer experience, and process improvement.

What You’ll Do

• Oversee daily branch operations to ensure smooth workflow across sales, inventory, and customer service.
• Partner closely with the Branch Manager on planning, performance tracking, and team coordination.
• Use sales analytics to identify trends, gaps, and opportunities that improve margins, service levels, and overall branch results.
• Help refine and implement branch processes, sales strategies, and best practices.
• Support and mentor staff while modeling strong customer-facing behaviors.
• Maintain and strengthen relationships with contractors, builders, and long-standing accounts.
• Assist with forecasting, ordering, and inventory accuracy to reduce stockouts and improve turns.
• Step in on key customer issues, ensuring fast, professional resolutions that build loyalty.
• Contribute to hiring, onboarding, and training efforts as the team grows.

What We’re Looking For

Why This Role?

This is a great opportunity for a high-performing salesperson who wants to move into management. You’ll work directly alongside the Branch Manager, gain hands-on leadership experience, and help shape the overall success of the location.