Heavy Equipment Field Technician

Field Service Technician – Heavy Equipment

Location :  Fort Wayne, IN

Company : Southeastern Equipment Company, Inc.

Job Type : Full-time | Non-Exempt

Effective Date :  12.8.2025

Travel : Minimal – approximately 15 days per year for meetings and training

Reports To : Operations Manager or Service Manager

NEW FIELD TRUCKS ARE ON ORDER!

About the Role

Southeastern Equipment Company is seeking a skilled and motivated Field Service Technician to join our team. In this role, you'll be responsible for diagnosing, repairing, and maintaining a wide range of heavy equipment at customer job sites. This position requires a high level of mechanical aptitude, attention to detail, and a commitment to safety and customer satisfaction.

Every day will bring new challenges—from troubleshooting complex hydraulic or electrical systems to ensuring equipment runs safely and efficiently. If you're hands-on, resourceful, and ready to grow your career in a dynamic field environment, this is the opportunity for you.

Why Work with Us

Mission-Driven : Our goal is simple—help our customers win

Core Values : Hustle, Thoughtful, Passionate, Customer-Focused

Supportive Culture : Team-based, respectful, and results-oriented

Growth Opportunities : Ongoing technical training and advancement potential

Stability : Join a respected name in the construction equipment industry

Key Responsibilities

Diagnose and Repair Equipment

Perform field repairs and maintenance in a safe, timely, and professional manner

Recreate and diagnose customer complaints using schematics and diagnostic tools

Communicate needed parts and supplies to the service and parts departments

Complete repairs within quoted timeframes or notify supervisor of delays

Maintain a clean and safe work environment, including vehicle and tools

Documentation and Reporting

Complete all work orders using the 3C format (Complaint, Cause, Correction)

Accurately log time, parts, and materials used

Ensure daily notes are entered into electronic work order system

Customer Service and Communication

Interact with customers professionally to explain repairs and equipment needs

Perform equipment inspections and suggest additional repairs if necessary

Safety and Compliance

Follow all company safety policies and OSHA regulations

Maintain field service vehicle in compliance with DOT standards

Complete regular vehicle inspections and maintenance

Team Collaboration

Assist with quoting and estimating repair work as needed

Uphold a respectful and honest communication style with customers and team members

Qualifications

High school diploma or GED

2+ years of experience in diesel, agricultural, automotive, or heavy equipment repair

Technical degree or equivalent experience in diesel or heavy equipment preferred

Ability to read electrical and hydraulic schematics

Welding and cutting torch experience a plus

Must pass or obtain DOT physical certification

Strong troubleshooting skills and a high level of initiative

Dependable, adaptable, and customer-focused

Physical Requirements

Must regularly lift and / or move up to 50 pounds and occasionally over 100 pounds

Frequent standing, crawling, kneeling, climbing, and overhead lifting

Regular use of power tools and diagnostic equipment

Work includes outdoor conditions and physical inspection of large equipment