General Manager

Job Description

Job Description

Description :

Under New Management – Opening Leadership Opportunity

Avion Hospitality is proud to assume management of the Hyatt Place Memphis Primacy Park, and we are seeking an exceptional opening General Manager to lead this exciting new chapter. This is a unique opportunity to take the helm of a hotel undergoing transition, set the tone for operational excellence, and build a high-performing team aligned with Avion’s values of Trust, Transparency, and Results.

The Role

The General Manager is responsible for driving strong financial performance, delivering memorable guest experiences, and building a culture where employees grow and thrive. This leader will oversee all day-to-day hotel operations—including Rooms, Sales, Engineering, Housekeeping, and Food & Beverage—to ensure profitability, team engagement, brand compliance, and exceptional service.

Why Avion Hospitality

At Avion, we believe in building leaders, investing in growth, and creating environments where teams feel supported and inspired to deliver results. This is a highly visible role with meaningful impact on the success and future culture of this hotel and organization.

Requirements : What You'll Do :

• Lead all hotel operations with a focus on guest satisfaction, revenue maximization, expense control, and operating efficiency.
• Serve as the face of the hotel—visible, engaged, approachable, and highly responsive to guests and employees.
• Actively participate in sales strategy, key account development, local marketing, and community engagement.
• Conduct regular operating and departmental reviews, including weekly ATOM meetings and monthly financial business reviews.
• Directly develop and mentor department heads, creating a pipeline of internal talent.
• Maintain strong relationships across all departments and with corporate leadership.
• Ensure rigorous adherence to Hyatt brand standards and Avion Hospitality policies.
• Champion a positive, inclusive workplace environment, emphasizing recognition, accountability, and coaching.
• Support a culture of operational discipline including forecasting, budgeting, inventory controls, safety, and preventive maintenance.
• Lead hiring decisions for all management roles and participate in final interviews for all hotel positions.
• Maintain consistent presence on the floor, especially during peak business periods.

What You'll Bring

Physical Requirements