MyChart Customer Support Representative

A company is looking for a MyChart Customer Support Representative.

Key Responsibilities

Serve as the first point of contact for customers via phone, chat, and ticket submissions

Assist patients with account activation, password resets, and navigating the MyChart Portal

Utilize knowledge base resources to troubleshoot and resolve customer inquiries effectively

Required Qualifications

Minimum of a High School diploma or GED

Previous experience with EHR systems preferred

Experience in a healthcare setting, such as a medical assistant or central scheduler, preferred

Strong PC troubleshooting skills

Previous call center experience preferred