Multifamily Portfolio Manager

Multifamily Portfolio Manager

The Multifamily Portfolio Manager will develop and lead property operations strategies, supervise on-site building staff and superintendents, coordinate maintenance and capital projects of the designated multifamily real estate portfolio. This role ensures that properties are managed efficiently, profitably, and in alignment with ownership objectives. The Manager acts as a liaison between on-site property teams and Asset Management, translating strategic goals into actionable plans.

This individual will also play a crucial role in collaborating with senior leadership, contributing significantly to the growth of ESRT's multifamily portfolio. The success of this hire will be marked by their ability to adeptly establish robust processes and a strong team for effective property management.

Responsibilities

• Direct and oversee day-to-day operations for ESRT's residential properties to deliver best-in-class resident experiences
• Establish operational policies, procedures, and performance standards to ensure consistency across the portfolio
• Supervise on-site teams including Resident Managers, Superintendents, and maintenance personnel, ensuring adherence to ESRT service and operational standards
• Develop and implement preventative maintenance programs and safety protocols
• Identify opportunities to improve efficiency and reduce operating costs during and after transition
• Oversee bidding, procurement, and performance of vendors and contractors to achieve high-quality results at competitive costs
• Coordinate and manage capital improvement projects in collaboration with Asset Management and Construction teams and present ROI analysis and recommendations to senior leadership
• Uphold ESRT's standards of presentation, cleanliness, and functionality for all residential buildings and amenities
• Establish service benchmarks and KPIs for resident satisfaction, maintenance response times, and operational excellence
• Respond to escalated resident issues and emergencies with professionalism and urgency
• Ensure properties comply with all regulatory requirements including DOB, DHCR, OSHA, and fire safety regulations
• Maintain all required certificates, permits, and operational documentation
• Oversee regular inspections, safety meetings, and compliance audits
• Assist in the development and execution of annual operating budgets
• Review monthly financial statements and variance reports
• Support the acquisitions team in underwriting and conducting due diligence for multi-family assets to ensure accuracy and compliance with investment criteria
• Support leasing and marketing strategies to drive occupancy, rent growth and enhance resident experience
• Take part in development of pricing recommendations, lease approvals, and online marketing strategies

What Success Looks Like

Required Skills / Abilities

Education & Experience

Physical Requirements

What You Can Expect

Benefits

Well-Being

$150,000 - $200,000 a year

Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and / or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment,