Customer Care

VVPUSA is seeking a dedicated and customer-focused Customer Care Representative to join our growing team. As a leading provider of omnichannel communication solutions, we empower businesses to connect seamlessly with their customers across voice, SMS, email, and chat platforms. In this vital role, you will serve as the primary point of contact for our clients, ensuring their experience with our products and services is smooth, efficient, and exceptional.

You will interact with customers through multiple channels — phone, email, chat, and social messaging — to address inquiries, resolve issues, and provide product guidance. The ideal candidate has excellent communication skills, a problem-solving mindset, and a strong desire to deliver outstanding service. You will collaborate closely with our technical and operations teams to ensure timely resolutions and customer satisfaction.

This role offers opportunities for professional growth within a fast-paced, innovative environment where communication technology meets customer care. If you’re proactive, empathetic, and thrive on helping others, we’d love to have you on our team at VVPUSA .

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and messaging platforms.
• Provide clear and accurate information about our products and services.
• Diagnose and resolve customer issues efficiently.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with internal teams to resolve technical or service-related issues.
• Gather and share customer feedback to support process improvements.
• Stay updated on product developments and communication industry trends.

Requirements

High school diploma or equivalent; bachelor's degree preferred.

Proven experience in customer service or a related field.

Strong verbal and written communication skills.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Empathy and patience in dealing with customer issues and concerns.

Proficiency in MS Office Suite and customer relationship management (CRM) software.

Willingness to learn and adapt to new processes and technologies.