Fulfillment Associate - On-site

Job Description

Job Description

Loot Labs is on a mission to make collecting fun. We are passionate about bridging the gap between collectible markets and avid collectors. We believe that every collectible tells a story : of passion, nostalgia, and discovery.

Launched in 2023, our flagship product, Boxed.gg, reimagines how fans discover and own their favorite collectibles. Digital entertainment meets real-world collectibles delivered straight to fans' doorsteps, transforming the thrill of the hunt into a seamless, interactive experience.

We are a global, remote-first company, with leadership from Microsoft, Boeing, Lucas Arts, Twitch, and 2K. As we continue to expand into new categories and launch new initiatives, Loot Labs is becoming the ultimate destination for collectors and brands alike. If you’re excited by creativity, community, and building something that sparks joy at scale, you’ll feel right at home here.

Role Description

The Fulfillment Associate is responsible for ensuring that customer orders are processed efficiently, accurately, and in a timely manner. This role involves a range of tasks from inventory management to packing and shipping orders.

Key Responsibilities

Order Processing - Accurately pick items from inventory based on customer orders.

Quality Control - Inspect products for defects or damages before packaging.

Packaging - Securely package products to prevent damage during transit.

Inventory Management - Restock inventory and assist in conducting inventory audits.

Shipping - Label and ship packages, ensuring that the correct carrier service is used.

Returns Processing - Handle returns, inspecting returned items, and restocking as appropriate.

Documentation - Maintain accurate records of inventory and orders processed.

Customer Service - Assist with customer inquiries related to shipping and order status.

Team Collaboration - Work closely with team members to meet daily fulfillment targets.

Qualifications

Education : High school diploma or equivalent.

Experience : Prior experience in warehouse operations, inventory management, or a related field is a plus.

Technical Skills : Basic computer proficiency, including familiarity with inventory software and systems.

Physical Requirements : Ability to lift up to 50 lbs and stand for extended periods throughout the day.

Attention to Detail : Keen eye for detail to ensure accuracy in order processing and inventory management.

Communication Skills : Strong verbal and written communication abilities to effectively interact with team members and provide customer service.

Preferred Skills

Gaming Interest : A passion for gaming or collectibles is highly beneficial, as it aligns with the company's culture and customer base.

Problem-Solving Abilities : Capacity to troubleshoot issues during the order fulfillment process quickly.

Time Management : Efficient in managing time to meet daily targets and handle multiple tasks simultaneously.

Customer Service Orientation : Experience in customer service, especially in handling customer inquiries and concerns regarding orders.

Teamwork Skills : Proven ability to work effectively as part of a team to achieve collective goals.

Adaptability : Comfortable working in a dynamic, fast-paced environment and able to adapt to changing priorities.

Ability to Commute to Warrendale, PA 15086 is required

Work Location : In person

Pay : $14.00 - $16.00 per hour