Director of Support

Team Culture

Great things happen when people can bring their authentic selves to work. We empower all of our employees to share their perspectives, passions and experiences because collectively we make a better, stronger team. Our team members collaborate closely with peers & cross functional stakeholders throughout the business, our clients on the forefront of digital transformation, and the cutting edge of digital manufacturing thought leadership.

We take pride in our self-starter culture where employees are enabled and encouraged to achieve their professional goals through leadership guidance, learning and development. Our philosophy is that careers are continuous journeys, and we dedicate time and offer resources so that employees can reach their full potential.

Benefits + Perks

We value you at and outside of work and know your loved ones are important. Our benefits are designed to support you and your family’s health through life’s expected and unexpected events.

Our Benefits Include :

• Competitive Salary + Stock Options
• Health Care Coverage + Life Insurance + Health Savings Account + Flexible Spending
• Account (includes spouse + children)
• Flexible Vacation Policy
• Adaptable Working Schedule and Environment
• Our Perks Include :
• Casual Dress Attire
• Hybrid work flexibility
• Catered Lunches, Snacks and Beverages
• Commuter Savings Program
• Company Outings
• Designated Volunteering Hours + Group Volunteer Events

Sight Machine is proud to be an equal opportunity employer and considers candidates regardless of age, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Sight Machine also considers qualified applicants regardless of criminal histories, consistent with legal requirements.

About Sight Machine, Inc.

Sight Machine strengthens manufacturers by providing the industry’s only standard data model and system-level visualization capabilities. By integrating all crucial data into a single innovative platform, everyone involved in the fabrication process can visualize, contextualize and examine data in one intuitive interface.

Sight Machine is committed and mission-driven to improve lives, strengthen communities and make the world cleaner through continuously re-envisioning manufacturing processes - making them more efficient, sustainable and absolute. Founded in Michigan in 2011 and expanded to San Francisco in 2012, Sight Machine blends the spirit of technology innovation and the down to earth style of Detroit manufacturing. Our team includes early leadership from Yahoo, Tesla Motors and Oracle. Together, we share wide industry knowledge and a commitment to advance manufacturing to a more sustainable future.

At Sight Machine, you will work with manufacturing leaders in the automotive, medical device, apparel, construction, and pharmaceutical industries. You will have access to, and work with massive amounts of factory floor data to help uncover insights on how customers make products and develop solutions to pressing business problems. The platform solves problems like Extract Transform Load (ETL), information retrieval, data aggregation and analytics, factory automation, distributed computing, and security.

We place great value on professional, technical, and personal growth in an inclusive, collaborative environment. The ideal candidate will have a passion for technology and a strong can-do attitude.

About the role

As a Director of Support, you will lead and scale a global technical support organization delivering world-class service for Sight Machine's Manufacturing Data Platform. You will be responsible for ensuring exceptional customer experiences through proactive support, rapid issue resolution, and continuous improvement of support operations for our Azure-based SaaS platform that processes complex manufacturing data at scale. Working with iconic manufacturers and technology leaders, including Microsoft, Nvidia, Siemens, and Databricks, you'll build and manage a high-performing support team capable of handling sophisticated technical challenges involving live streaming data pipelines, analytics workloads, and AI-powered recommendation agents. If you are passionate about customer success, technical excellence, and building scalable support operations for cutting-edge Industrial AI and data platform technologies, this role is for you.

Why join Sight Machine's Services Team

Our team is a hungry, humble, smart group of data architects, data scientists, data engineers, project

managers, software developers, and customer engagement managers who work collaboratively to solve some of the most complex challenges facing our manufacturing customers.  We are laser-focused on trusting and empowering each other, working to solve today’s problems (while knowing tomorrow will bring a few more), and getting a little better every day.

What you'll do

This position requires minimal domestic and international travel to client sites or internal company events.

Qualifications

Also helpful, but not required

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