Performs basic technical services at a customer site or in the field.
Job Duties :
Installs, adjusts, maintains, and repairs company products
Maintains a parts inventory and uses a variety of small tools and follows guidelines or instructions established by the organization
Refers more complex services to Field Service Representatives or Field Service Engineers
Maintains service or maintenance records
Attributes :
Performs work under minimal supervision.
Handles complex issues and problems, and refers only the most complex issues to higher-level staff.
Possesses comprehensive knowledge of subject matter.
Provides leadership, coaching, and / or mentoring to a subordinate group.
May act as a lead or first-level supervisor.
Typically reports to a department head or manager
Competency :
Customer service skills
Problem-solving skills
Technical expertise
Ability to meet deadlines
Ability to understand and follow directions
Clean driving record
Manual dexterity.
Vision.
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Field Technician Iii • Costa Mesa, CA, US
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