Customer Service Representative

About Fusion Transport

Delivering Next-Generation Logistics Solutions

Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage division, an in-house long-haul fleet, several warehouses around the country, and a retail consolidation business. We currently operate under three levels of services which include Assets, Brokerage, and Warehousing.

From first contact to final delivery. Our approach is what is missing in the industry and our customer experience is what will allow us to take the next steps in Fusion’s evolution!

We Care About You:

At Fusion we value the hard work our employees provide day in and day out. We understand the grind and grit it takes to become successful in this industry. Our promise to our Customer Service and Shipping Coordinator is that we will make sure you earn what you deserve for the clients you support.

As a Customer Service and Shipping Coordinator, you will play a vital role in ensuring efficient operations and outstanding service for our customers. Your key responsibilities will include:

• Customer Service Coordination: Process freight work orders, schedule loads, and handle customer requests to enhance overall satisfaction.
• Shipping Management: Ensure accurate and timely loading of shipments onto carriers’ vehicles and greet and assist carrier drivers during pickups.
• Effective Communication: Communicate clearly with drivers to facilitate a seamless pickup process and address any shipping inquiries.
• Documentation and Data Entry: Generate bills of lading and related paperwork for work orders, perform data entry tasks related to shipping and inventory, and maintain organized filing systems for all shipping documents.
• Window Clerk: Assist drivers with the check in processes, ensure paperwork is accurate and concise.
• Order and Inventory Management: Check orders for special requests, post accurate inventory records, and assist in conducting physical and cycle counts.
• Inventory Reconciliation: Reconcile inventories to book records and adjust as necessary to ensure data accuracy.
• Shipping Coordination: Manage special and last-minute shipping requests, coordinate and schedule shipping activities to optimize efficiency, and collaborate effectively with other staff members to achieve common goals.
• Invoicing Oversight: Ensure proper invoicing of account activity and resolve any discrepancies related to customer inventory.
• Data Accuracy: Work with spreadsheets to record and track shipment details, ensuring completeness and accuracy of data entered in the system.

Requirements:

• High School Diploma or GED equivalent is required.
• 1+ year Customer Service experience in warehousing or similar type industries
  • 1+ year experience in Logistics/ 3PL/ Warehousing environment processing orders, transactions and or requests
• Weekend availability as needed.
• Proficient with Microsoft applications, specifically Excel, Outlook, and Word
• Excellent organization, time management, scheduling, and attention to detail skills
• Ability to work in fast-paced, demanding environments.
• Willingness to work collaboratively with others to achieve common goals.
• Clear verbal and written communication skills.

What we Offer:

• Medical, Dental and Vision Insurance
• Life Insurance
• Paid holidays
• Paid time off (PTO)
• 401(k)
• Career growth opportunities
• Collaborative & committed team environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.