Clinical Product Specialist

Owens & Minor Job Opportunity

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care.

Global Reach with a Local Touch

140+ years serving healthcare

Over 14,000 teammates worldwide

Serving healthcare partners in 80 countries

Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

40+ distribution centers

Portfolio of 300 propriety and branded product offerings

1,000 branded medical product suppliers

4,000 healthcare partners served

Benefits

Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.

Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.

Voluntary Supplemental Programs - We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

Support for your Growing Family - Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave including parental leave.

Well-Being - Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs all at no cost to you.

Manages sales directly to end-users of the company's specialty products, solutions, and services to achieve revenue, margin and sales targets within a defined territory or group of assigned customer accounts. Performs relationship management, develops sales strategy, and provides service support for assigned accounts. Ensures customer needs are acknowledged and addressed in a timely manner.

Responsibilities

Customer Relationship Management

Serves as customers' primary specialty products and services sales contact.

Manages the relationship with each account in an effort to ensure customer satisfaction through ongoing identification of customer needs and expectations.

Identifies, builds, and maintains customer and stakeholder relationships.

Networks and manages customer relationships throughout the supply chain in support of assigned territory/accounts.

Continuously grows and maintains understanding of the hospital value analysis team and the relationships between manufacturers, distributors, Group Purchasing Organizations, and procedural supply chain.

Thoroughly learns and maintains current knowledge of the company's specialty products, services, and competitors' landscape.

Works with department administrators, clinicians, supply chain, and value analysis teams on all customer issues.

Logs sales activities into the Customer Relationship system.

Sales Strategy Development

Orchestrates a strategic and tactical approach and selling plan to drive sales.

Forecasts, meets, and exceeds assigned sales quota through specialty product sales.

Provides accurate pipeline management and reporting and execute tactical sales plans.

Pursues business opportunities to ensure retention of existing revenue, while widening product usage and increasing customer penetration for the company's products.

Manages contract & pricing negotiations, and performs contract management.

Provides quotes and supports all aspects of the bidding process.

Maintains and corrects pricing for accuracy.

Handles sales positioning, analysis, and implementation with customers.

Account Management

Grows and manages assigned specialty product accounts/territory efficiently and effectively.

Conducts sales presentations and product demonstrations.

Closes sales in accordance with sales policies and procedures.

Partners with internal teams to resolve customer service questions (AR research, large usage changes, etc.) or significant disruption issues requiring sales involvement.

Communicates shipping schedules with Distribution Center.

Performs additional duties as directed.

Education & Experience

4 or more years of relevant sales experience (Business to Business Sales, Account Management, Healthcare Supply Chain, Healthcare Products, etc.) or any combination of relevant education and experience to meet the above requirements.

Knowledge, Skills, & Abilities

Very strong understanding of hospitals and how large hospital systems operate and/or the distribution industry and how warehouse/delivery operations function.

Demonstrated functional knowledge of healthcare industry and the perioperative space.

Demonstrated understanding of advanced selling techniques, including strategic selling, team selling and consultative/conceptual selling and sales performance metrics.

Deep knowledge and understanding of CRM software and Account Management software systems (Salesforce).

General understanding of MS Office (particularly MS Excel).

Very strong financial management skills specifically in pricing, forecasting and developing cost justifications for product or service solutions.

Demonstrated ability to profitably manage a portfolio of customer accounts as well as to significantly grow sales.

Ability to create successful sales strategies for products, solutions and service offerings.

Very strong leadership and people management skills with an ability to direct, coach and mentor all levels of teammates.

Ability to deliver effective presentations to internal and external customers.

Excellent communication and interpersonal skills with an aptitude for building strong client relationships.

Excellent negotiation skills with an ability to influence most senior levels in an organization.

Demonstrated ability to use critical-thinking, problem-solving, quick alternatives identification and effective decision-making skills in driving toward collective, successful customer solutions.

Excellent project management, organizational and planning skills.

Ability to handle multiple tasks simultaneously under pressured deadlines.