IT | Systems and Operations Manager

Overview

IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART. - Morris Lapidus

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

General Summary of Duties :

Under direction from the Director of IT, the Systems Manager, IT Operations is responsible for the stable, reliable and predictable operation of Fontainebleau IT infrastructure, including the Conference Group activity, voice and data communications. The Systems Manager, IT Operations works closely with division heads to understand their system needs and helps them leverage technology to create a competitive advantage. This position has accountability for setting targets, monitoring performance, and managing the IT functions in an efficient and effective manner.

Typical Physical / Mental Demands :

Requires mobility. Requires prolonged walking, sitting, and standing. Eye / hand coordination and manual dexterity. Ability to distinguish letters, symbols, and colors. Ability to push and / or pull a file cabinet weighing five to fifteen pounds.

Typical Working Conditions :

Work is usually performed in an office environment. Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.

Examples of Duties (includes but is not limited to the following) :

• Develop, monitor, and enforce Information Technology Operations policy, processes, and procedures for internal and external clients.
• Works with Conference services to ensure billing is accurate and expedient and customer interaction is flawless as well as supervising technical staff for group activity.
• Ensure department compliance with Fontainebleau Miami Beach policies, procedures, and programs.
• Leads a team of IT professionals and staff associates. Motivates team to achieve business objectives. Accountable for staff selection, recruitment, training and career development.
• Define key metrics for measurement and analysis of performance of IT Service Desk, Engineering, and Telecommunications to include defining Service Level Agreements with business divisions.
• Create and maintain an ITIL-compliant operating environment
• Perform other related duties as assigned.

Qualifications

Performance Requirements (knowledge, skills and abilities) :

Demonstrate an executive-level presence as well as ability to interface effectively at all levels within an organization. Strong strategic thinking and problem solving skills. Knowledge of software and supporting hardware and networking. Knowledge of large-scale systems planning and implementation. Analytical. Capable of preparing and managing budgets. Excellent communicator internally and externally. Ability to lead a team and manage multiple initiatives simultaneously. Ability to work independently. Focused on results - translate strategy into specific goals, tactics, action plans and deliverables. Ability to communicate in English. Basic comprehension of the English language for the purpose of safety, management direction and job responsibility, and interaction with guests.

Education :

Bachelor's degree or equal level of competency in the Hotel technology field, The emphasis is based on Computer Science, Information Technology or directly related field.

Experience :

Minimum 5 years in senior IT Operations role, for a high volume, complex environment.

License / Certificate :

Nortel or Cisco industry certifications preferred.

Microsoft Certified Professional (MCP) and Network+ certification preferred.